Sr Systems Engineer

  • Orlando, FL
  • Posted 3 hours ago | Updated 3 hours ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - 3 Month(s)

Skills

BMC
Change Management
ITIL
IT Service Management
Service Management
Configuration Management
Service Level Management
Incident Management
Systems Engineer

Job Details

Role Title: Sr. Systems Engineer

Employment Type: Contract-to-Hire

Duration: 3 months to hire

Preferred Location: Orlando - 5 days onsite a week for the first 6 months, then 2 days a week

Role Description:

The Systems Engineer Service Management will support and facilitate the IT Service Management (ITSM) processes such as Service Catalog, Incident, Problem, Change, Release, and Configuration Management. This role will support the ITSM platform and take part in the design, deployment and maintenance of the ITIL service management toolset (BMC Helix) from a functional perspective. This position requires experience managing ITSM processes, knowledge of ITIL and ITSM best practices and technical knowledge of both IT infrastructure and applications/SDLC. In executing processes that span the enterprise, strong communication and writing skills are essential as well as experience working in a matrix environment.

Requirements:

  • Candidates should have at least 5 years' experience in ITSM / ITIL processes (ITIL certification preferred)
  • Knowledge and experience in Helix tools implementation, specifically the ITSM suite, experience developing and maintaining the BMC Helix application suite
  • Minimum of 5 years of experience with BMC Helix application suite (ITSM, DWPC, Dashboards, iPaaS, discovery), and administering OOTB Helix application suite
  • Demonstrated strong Service Management knowledge in key ITSM processes, including Incident Management, Problem Management, Change Management, Service Level Management, and Knowledge Management
  • Knowledge of key ITSM processes, including Incident Management, Problem Management, Change Management, Service Level Management, and Knowledge Management
  • ITIL Expert Certification preferred
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