Sr. Oracle Fusion SCM Consultant with Cloud Consultant

Job Description-

• Expertise: Strong understanding of various SCM modules like Procurement, Inventory Management, Order Management, Supply Chain Planning, and Logistics.
• Cloud Technology: Knowledge of cloud-based technologies like Oracle Inventory Management and Order Management, as well as other relevant cloud platforms.
• Implementation and Support: Experience in end-to-end Oracle Cloud SCM implementation lifecycles, including requirements gathering, functional configuration, testing, and training.
• Business Process Knowledge: Familiarity with SCM business processes and best practices. Consulting and Communication: Strong communication and interpersonal skills to interact with business users, stakeholders, and project teams.

Responsibility:

• Understanding of standards for technology implementation and customer service skills
• Responsible for resolving technical issues and implementation of standard technologies in the local market. May develops and shares best practices across the national network.
• Receives work from and responds to service center tickets, walk-in or internal help requests.
• Successfully troubleshoots and resolves or escalates problems in a timely manner while following consistent, standard approaches.
• Complies with standard operating procedures and checklists in delivering quality solutions and service.
• Documents all work, including research and resolution related to service requests, in call tracking system
• May have responsibilities ensuring that the office/cluster/region is adhering to nationally established policies and procedures
• Executes routine tasks and may be required to accept & resolve escalated support issues from other teams.
• May serve on a national team to coordinate implementation of standard technologies (A/V, Asset management, etc.) or to serve as subject matter expert in the local office for a technology (network, etc.)
• Participates in overall local office support team, substituting for other groups as necessary.
• Productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, strong interpersonal skills, strong verbal and written communication skills and adherence to firm and IT standard operating procedures.
• Service Now Knowledge will be an advantage
• Strong skills utilizing exchange databases and Microsoft Office Suite. Understanding of technology/software relevant to team
• Experience in PC support, remote communications, local area networking, PDAs
• Windows 7, 8 & 10, and Linux operating systems, software installation and configuration
• Understanding in various workstations like Mac, Exchange, Linux will be an advantage
• Experience with Office Exchange, O365, MS Office, PC & Peripheral troubleshooting
• Experience in managing Kiosk, Alarm systems, LAN/VoIP, Digital Lockers, Printers, Fax, Video Conferencing, and Cabling services
• Experience in handling VIP, Treasury, and Industrial site users will be an advantage
• Should be quick and rapid in responding to the request
• Experience in maintaining, control and return of assets and inventory
• Experience in handling mobility and telephony requests23. Should be actively involved in identifying and reporting the risks within BAU operations and contributing to the mitigation along with the mid-level management.