Sr. Salesforce Administrator

About the Company

As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more.

Be part of making a difference

At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day.

Role: Sr. Salesforce Administrator

Reports to: Director, Revenue Operations

FLSA: Exempt

Location: Raleigh, NC

Why is this role important at Genesee Scientific?

The Sr. Salesforce Administrator will lead the ongoing development of Salesforce.com and associated business application utilization. Working closely with functional leaders and subject matter experts, this role will identify, develop, implement, and optimize business processes primarily within Salesforce. These processes support functions including Marketing, Sales, Customer Support & Success, and more.

What you will you do

• Serve as the primary Salesforce administrator, managing user accounts, reports, dashboards, workflows, and overall system maintenance
• Optimize Salesforce utilization, including budgeting and vendor management
• Lead the evaluation, scope, and execution of new Salesforce development initiatives and process improvements across marketing, sales, and client delivery workflows
• Collaborate with cross-functional teams to enhance business processes within Salesforce and ensure alignment with business needs
• Oversee system testing, training, deployment, and documentation for Salesforce changes and updates
• Conduct system audits, manage data feeds and integrations, and prepare for required upgrades
• Develop and execute the Salesforce and business applications roadmap, ensuring scalability, performance, and security requirements are met
• Provide technical leadership, promoting best practices and fostering cross-functional collaboration
• Coach and mentor teams to enhance Salesforce adoption and operational excellence
• Maintain a comprehensive Salesforce training program and ensure technical documentation is up to date
• Research and recommend new Salesforce features to improve efficiencies

What you will bring:

• Bachelor's degree in information technology or equivalent technical education and experience
• 5+ years of hands-on experience in technical leadership roles on the Salesforce platform
• Salesforce Certified Administrator credentials (Sales Cloud, Service Cloud, Marketing Cloud)
• Extensive experience with Sales Cloud, Service Cloud, Knowledge, Einstein Analytics, and Marketing Cloud
• Deep understanding of Salesforce architecture, processes, and best practices
• Proficiency in Salesforce administration tasks such as Process Automation, Flows, Dashboards/Reports, Lightning Web Components, Object Maintenance, Entitlements, and RBAC
• Ability to design solutions that are maintainable and scalable
• Strong communication skills with the ability to present complex information to diverse audiences
• Customer-focused mindset with the ability to collaborate effectively across teams
• Experience working in Agile environments
• Desire to work as part of a team, but also able to work independently and solve problems quickly
• Proficient in Microsoft Office Suite applications, including Teams; experience with other business management software is a plus
• Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities

Physical Requirements:

Perform the following tasks, with or without reasonable accommodation:

• Primarily sedentary work performed in a climate-controlled office environment
• Regularly required to sit for extended periods
• Occasional standing and walking within the office area

At Genesee Scientific, you can have a good job that can grow into a great career. We offer:

• Training and professional growth initiatives, including comprehensive onboarding programs for new team members
• We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans
• Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs
• Paid time off including vacation, sick and 12 holidays

Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship.

Compensation: Starting Salary at $80,000.00, with potential for increase based on experience.

Employment offers are subject to successful completion of a background check and pre-employment drug test.

Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

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