Supervisor, Fraud Operations (Midday Shift)

Overview

To plan, supervise and direct the functions of a fraud operations team which includes ensuring the protection of Navy Federal members Personally Identifiable Information, accounts, assets, and controlling and mitigating financial loss. Establish incident response standards and key performance indicators to measure effectiveness/capture of security incidents, processes and methodologies for preventative and investigative actions. Support management in developing and executing strategic plans. Act as Assistant Manager in the incumbent's absence. The work hours for this role are Monday - Friday, 1:00 pm - 9:30 pm ET.

Responsibilities

• Supervise operations to ensure branch objectives, production goals, standards, and strategies are implemented and achieved
• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
• Oversee monitoring of fraud warning queues to ensure functionality and effectiveness of transaction detection rules
• Supervise the approval/review/resolution of fraud investigations conducted by investigative staff of alleged loss of NFCU's assets
• Ensure that work quality, work methods, procedures, processes, and production statistics meet business goals and standards of member service by performing quality control audits
• Review fraud investigation cases involving high dollar impact (up to $25,000) and take appropriate action; review cases involving high dollar impact ($25,000 +); forward to management with recommended course of action
• Ensure effective management of projects from inception through implementation
• Build partnerships and promote cross functional collaboration with business units to ensure analysis and solutions support more effective fraud prevention programs, align with strategic business initiatives and achieve desired objectives
• Monitor key performance indicators, determine gaps in performance metrics, and recommend changes to management
• Collaborate with business partners to create key performance metrics that provide insight on key trends impacting performance in various functional areas
• Conduct quantitative research and analysis related to current and proposed future business processes
• Synthesize research and findings; conduct root cause analyses of ineffective/inefficient processes; recommend and implement changes for improvement
• Provide recommendations to management regarding new or updated fraud policies and procedures and changes to fraud detection systems
• Maintain knowledge of applicable federal and state laws, rules, regulations and NFCU policies and procedures
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Perform other duties as assigned

Qualifications

• Working knowledge of applicable federal and state laws, rules and regulations
• Working knowledge of IT systems, infrastructures, processes, fraud strategies
• Working knowledge of financial institution threat landscape, and current security technologies
• Working knowledge of fraud and loss mitigation investigative procedures
• Experience supervising and/or leading employees, preferably in a large financial institution
• Experience working with all levels of staff, management, stakeholders, vendors
• Experience managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Working knowledge of change management principles and practices
• Experience collaborating across organizational boundaries and building partnerships across functions
• Effective skill developing and implementing programs in a leadership role
• Effective skill identifying and analyzing business requirements and recommending solutions
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Effective skill producing desired results to achieve goals and objectives
• Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Effective skill managing multiple priorities independently and/or in a team environment to achieve goals
• Effective planning, organizational and time management skills
• Effective research, analysis and problem solving skills
• Advanced verbal and written communication skills
• Effective database, word processing, presentation, and spreadsheet software skill
• Bachelor's degree in Business Administration, Information Systems, Security Management, or related field, or the equivalent combination of education, training and experience

Desired Qualifications

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
• Experience in a supervisory or lead capacity in a security operations center in a large financial institution

Hours: Monday - Friday, 1:00PM - 9:30PM ET

Locations: 820 Follin Lane, Vienna, Virginia 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.