Overview
On Site
Hybrid
Depends on Experience
Full Time
Skills
Quoting
Replication
Mentorship
Legal
Management
System Testing
Data Mining
Quality Control
Auditing
Billing
Root Cause Analysis
Communication
SAP
Salesforce.com
SLA
Process Improvement
Documentation
User Guides
Sales
Customer Service
Analytical Skill
Microsoft Excel
Data Analysis
Microsoft Power BI
VBA
Attention To Detail
Regulatory Compliance
Retail Operations
Collaboration
Teamwork
Effective Communication
Military
Job Details
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
This position is responsible for validation and accuracy of Commercial and Industrial (C&I) customer contract interpretation, account set-up and transaction tracking. This position will review signed C&I contracts for set-up accuracy against accepted quote and billing systems as well as resolve Utility enrollment exceptions. This position will identify, diagnose and resolve critical issues to ensure the customer is billed accurately and in a timely manner. Position will also include collaborating with key stakeholders to reduce errors. This position serves as a SME to provide an escalation path for other team members for direction/guidance.
Job Description
Key Accountabilities
Validate terms listed on quote against signed contract. Identifies, researches, and resolves discrepancies or escalates as appropriate.
Perform audit within system to ensure account set-up accuracy
Perform specific set-up tasks in internal and external systems
Validate replication to billing system for accuracy
Identify, diagnose and resolve critical errors
Monitor and track Utility transactions
Direct, guide, and mentor team on complex issues and best practices
Serve as Support Representative in multi-department meetings as needed
Partner with Legal, and business leaders to maintain regulatory requirements and compliance.
Identify process improvements and make recommendations to management as well as partner with technical personnel for implementation of improvements
Perform other duties as assigned
Basic to intermediate system testing to include data mining and/or scenario set-up.
Education, Experience, & Skill Requirements
5+ years of experience in a related field such as QC, Audit, Billing, Operations
Data analysis between various systems such as SAP, Lodestar, Salesforce
Root cause analysis
Excellent communication skills to include ability to present information to various workgroups and teams
Intermediate to Advance skill in computer software applications such as MS Office products, SAP, Salesforce, Lodestar
High school diploma or equivalent
Key Metrics
Support departmental SLA's and work queue achievement
Maintain qualitative and quantitative measurements related to departmental goals
Identify and partner with technical analyst to implement process improvements
Work specialized projects as assigned.
Identifying system defects and partnering with IT for correction.
Duties
Skills
Job Family
General Services
Company
Vistra Retail Operations Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.
Job Summary
This position is responsible for validation and accuracy of Commercial and Industrial (C&I) customer contract interpretation, account set-up and transaction tracking. This position will review signed C&I contracts for set-up accuracy against accepted quote and billing systems as well as resolve Utility enrollment exceptions. This position will identify, diagnose and resolve critical issues to ensure the customer is billed accurately and in a timely manner. Position will also include collaborating with key stakeholders to reduce errors. This position serves as a SME to provide an escalation path for other team members for direction/guidance.
Job Description
Key Accountabilities
Validate terms listed on quote against signed contract. Identifies, researches, and resolves discrepancies or escalates as appropriate.
Perform audit within system to ensure account set-up accuracy
Perform specific set-up tasks in internal and external systems
Validate replication to billing system for accuracy
Identify, diagnose and resolve critical errors
Monitor and track Utility transactions
Direct, guide, and mentor team on complex issues and best practices
Serve as Support Representative in multi-department meetings as needed
Partner with Legal, and business leaders to maintain regulatory requirements and compliance.
Identify process improvements and make recommendations to management as well as partner with technical personnel for implementation of improvements
Perform other duties as assigned
Basic to intermediate system testing to include data mining and/or scenario set-up.
Education, Experience, & Skill Requirements
5+ years of experience in a related field such as QC, Audit, Billing, Operations
Data analysis between various systems such as SAP, Lodestar, Salesforce
Root cause analysis
Excellent communication skills to include ability to present information to various workgroups and teams
Intermediate to Advance skill in computer software applications such as MS Office products, SAP, Salesforce, Lodestar
High school diploma or equivalent
Key Metrics
Support departmental SLA's and work queue achievement
Maintain qualitative and quantitative measurements related to departmental goals
Identify and partner with technical analyst to implement process improvements
Work specialized projects as assigned.
Identifying system defects and partnering with IT for correction.
Duties
- Serve as SME for LCI transactions, LCI rollover process, LCI bill format restructures and resolution source for complex errors.
- Analyze transaction data to identify trends, discrepancies, and opportunities for process improvements.
- Maintain documentation of procedures, configurations, and user guides.
- Collaborate with cross-functional teams including Sales, Technology, and Customer Service to resolve complex issues and discrepancies.
Skills
- Excellent analytical skills with the ability to interpret large, complex data and reports.
- Intermediate Excel skills and data analysis tools such as Microsoft Power BI, VBA, etc.
- Detail-oriented mindset with a commitment to accuracy and compliance.
- Effective communication skills to collaborate with various stakeholders and resolve issues.
- Ability to work independently and as part of a team in a fast-paced environment.
Job Family
General Services
Company
Vistra Retail Operations Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.