System Administrator

  • Frankfort, KY
  • Posted 24 days ago | Updated 24 days ago

Overview

On Site
$40 - $45
Full Time
Accepts corp to corp applications

Skills

Troubleshoot and resolve issues related to desk phones and printer systems to minimize downtime.
Oversee printing installations
configurations
and maintenance across the organization

Job Details

Purpose: As part of the Instructional Device Support Services team this position will be responsible for configuring, maintaining, and troubleshooting department-level printing and phone systems, providing technical support and customer service to clients within the department. Additionally, this role involves managing and resolving technical issues, submitting and tracking work tickets, and maintaining network and software tools. This position requires daily onsite presence, with occasional opportunities for hybrid work when necessary or authorized. This position may require periodic on-call duty outside normal business hours to ensure that the supported systems are operating as intended and time sensitive deliverables are addressed. The on-call duties will be defined at the discretion of the client manager and/or the on-call policy for the organization.

Description

  • Manage and support system configurations, installations, and perform maintenance.
  • Perform other duties as assigned.
  • Oversee printing installations, configurations, and maintenance across the organization.
  • Troubleshoot and resolve issues related to desk phones and printer systems to minimize downtime.
  • Provide next-tier support for troubleshooting and resolving complex technical issues related to desk phones, printers and printing, endpoint connectivity, and departmental software.
  • Assist end-users with technical issues and provide exceptional customer service by ensuring timely, effective resolutions while maintaining a professional attitude.
  • Monitor, maintain, and ensure the performance, reliability, and security of departmental software and hardware, including performing regular updates and maintenance.
  • Assist in the configuration, deployment, and support of new departmental software and hardware to ensure optimal performance and seamless integration.
  • Collaborate with Tier 1 support to escalate and resolve complex technical issues.
  • Provide training and guidance to end-users on the proper use and troubleshooting of VoIP, printer, network, and software systems.
  • Draft, document, and update technical procedures, knowledge base articles, and support guides.

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