System Engineer

Role : System Engineer

Location: PLANO,TX (onsite)

Day-to-Day responsibilities:

• Develops and manages detailed schedules for change restrictions for applications hosted on platforms such as Java, Node.js, MuleSoft, Azure etc. to ensure minimal service disruptions and defects.
• Lead the Change Control Board meeting to facilitate the approval process for changes, including obtaining necessary authorizations from leadership and ensuring technical alignment with deployment strategies like blue-green & canary deployments
• Prepares comprehensive summaries for leadership to enhance decision-making and strategic planning, using data-driven insights using JIRA, confluence & SharePoint.
• Analyzes and clarifies release scope to ensure alignment with project goals and technical requirements, including understanding feature flag dependencies, product launches, change restriction periods etc.
• Coordinates approval processes, leveraging technical and operational insights to validate release readiness and deployment strategy.
• Collaborates with engineering teams to design and maintain robust release metric dashboards, utilizing tools and platforms such as PowerBi, ServiceNow and other internal change control tools.
• Utilizes data visualization tools to provide real-time insights into release stability and performance metrics, ensuring continuous monitoring and improvement.
• Works closely with release and product managers to develop and maintain accurate release calendars, incorporating automated scheduling and notification systems.
• Ensures the integrity and accessibility of release data for team reviews and audits, using cloud storage solutions and version control systems.
• Acts as a Subject Matter Expert (SME) on release scheduling, freeze periods, and performance metrics, with a good understanding of high-level system flow.
• Provides technical guidance and expertise in these areas to support engineering and operational teams, ensuring best practices and standards are met.
• Leads the assessment and implementation of industry best practices in change management, including automated deployment strategies and continuous integration/continuous deployment (CI/CD) pipelines.
• Focuses on process automation to enhance efficiency and reduce manual intervention, using tools such as Jenkins, Code Cloud etc.
• Serves as an advocate for change management, promoting awareness and understanding of deployment processes across the organization, with a focus on technical excellence and reliability.

Required Qualifications:

• Bachelor s degree in Business, Marketing, Computer Science, Information Systems or related field preferred
• 3+ years of change and/or release management experience with proven track record of managing all aspects of software releases throughout their lifecycle
• Experience within high tech, software and/or wireless/ telecom industry highly desired
• Solid technical background with understanding and/or experience in software development, web technologies, release management, metrics dashboards and customer communications such as email, SMS and push notifications.
• Strong analytical skills and the ability to convert release data into summaries that foster understanding and reduce outages.
• Experience working within scaled agile development teams.
• Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders.
• Technical skills include: Atlassian-Jira and Confluence, SharePoint, Excel, Microsoft Lists, Scaled Agile Framework, full stack web design, application design and architecture.
• PMO certification and/or Project Management background
• Experience in a retail or consumer organization