System Support Technician

Overview

On Site
BASED ON EXPERIENCE
Full Time
Contract - W2
Contract - Independent

Skills

INTUNE
MECM
BIGFIX
SCCM
ENDPOINT
SERVER

Job Details

Hansen Talent Group is hiring a System Support Technician This role is ideal for someone with strong endpoint-management experience and customer-focused troubleshooting skills.

What You ll Do

  • Deploy infrastructure software, upgrades, patches, new builds, and master images.

  • Install, configure, and maintain infrastructure software supporting business processes.

  • Create, test, debug, and document custom scripts and utilities.

  • Monitor and maintain workstation/server environments to ensure optimal performance.

  • Troubleshoot issues proactively and serve as an escalation point for the help desk.

  • Administer tools for software delivery and remote management.

  • Support system recoverability with scheduled backups and archive operations.

  • Conduct hardware/software audits to ensure standards and licensing compliance.

  • Maintain configuration documentation, inventories, and growth/storage statistics.

  • Participate in daily deployment/implementation meetings and document updates or issues as needed.

What you need:

  • Experience with endpoint management tools: Intune, MECM, BigFix, etc.

  • Knowledge of deployment tools (SCCM, BigFix, PsTools, McAfee ePO).

  • Knowledge of Microsoft Server & Desktop OS (Windows 10, Windows Server 2012/2016).

  • Ability to deploy software/OS patches consistently and on schedule.

  • Strong customer service mindset and ability to explain technical issues to non-technical users.

  • Strong problem-solving skills; quick learner; detail-oriented.

  • Effective written and verbal communication skills.

  • Ability to work independently and in team environments.
  • A+ certification
  • Nice to Have: Knowledge of Active Directory and Group Policy, Experience in a Citrix/Terminal Services environment, Familiarity with Citrix Provisioning tools.

#IND-1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Hansen Talent Group