Systems Analyst

Responsibilities

• Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies.
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
• Analyzes process and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment.
• Ability to analyze complex systems, including legacy systems, and identify areas for improvement.
• Strong problem-solving skills to address system issues and optimize processes.
• Effective communication skills for conveying technical information to technical and non technical stakeholders.
• Ability to capture current state of systems, including system architecture and requirements.
• Ability to coordinate tasks related to various system analysis efforts.
• Ability to work collaboratively with cross-functional teams, including developers, testers, and architects.

Experience/Education

• Bachelor s degree in computer science, information security, or related field.
• 5+ years of relevant work experience in system analysis or business analysis. (required)
• Experience in analyzing and designing information systems and working with technical teams. (required).
• Excellent communication and writing skills, with the ability to convey complex information in a clear and concise manner. (required)
• Understanding of software development methodologies (e.g., Agile, AgileFall, Waterfall).
• Familiarity with system architecture and design principles. (required).

Tools/Technology Experience

• Proficiency in analyzing information systems with programming languages (.NET, Java, C++, Python) and scripting languages.
• Knowledge of database management systems (e.g., SQL).
• ServiceNow SPM (previously ITBM).