Systems Analyst

As a System Analyst, you will play a critical role in supporting the implementation and integration of the CAPPS STARR system, SaaS solution (Advantage) provided by the vendor CGI. This position collaborates closely with both CPA Information Technology and Fiscal Management teams to analyze, document and validate system and reporting requirements ensuring alignment with enterprise architecture and business needs. The analyst will support system integration efforts with legacy platforms such as USAS and TINS, coordinate technical discussions, requirements gathering sessions and translate business needs into clear technical specifications. Vendor coordination and lifecycle support are essential components of this role. The ideal candidate will have experience working with SaaS platforms preferably Advantage and possess a strong understanding of the system architecture, data integration and reporting tools. The position also requires the ability to clearly document and communicate requirements across both technical and non-technical audiences. Experience identifying process and improvement opportunities and recommending scalable solutions is a plus. The candidate will be responsible for supporting the implementation and ongoing enhancements of the Advantage SaaS platform provided by CGI. Key responsibilities include:

KEY RESPONSIBILITIES
Provide advanced support and enhancement for financial systems, including general ledger and reporting functions within a SaaS ERP platform.
Collaborate with internal and external teams to analyze requirements and deliver technical solutions aligned with financial business processes.
Analyze system architecture and data flows to support financial integrations, configuration decisions, performance tuning, and issue resolution.
Design, implement, and maintain financial data integrations, including ETL processes, APIs, web services, and secure file exchanges between CGI Advantage and external enterprise systems.
Manage and troubleshoot financial inbound and outbound interfaces, ensuring reconciliation, auditability, and compliance with Interface Control Documents (ICDs).
Develop, manage, and support financial reporting and dashboards using Power BI and Advantage-native reporting tools to ensure accurate, timely financial data delivery.
Perform complex troubleshooting of financial transactions, balances, and data discrepancies, coordinating across application, infrastructure, security, and vendor teams.
Support integration testing, regression testing, and User Acceptance Testing (UAT) for financial system changes, including validation of financial calculations, posting logic, and reporting outputs.
Document technical designs, financial data mappings, test results, and resolution outcomes in accordance with CPA documentation standards.
Ensure system security, access controls, and data transmission processes meet CPA and state financial compliance standards, including secure handling of sensitive financial data.
Participate in Agile supporting sprint planning, defect triage, and continuous improvement initiatives.
Participate in an on-call rotation to support financial system availability

MUST HAVE
8 Required Experience supporting enterprise financial systems (ERP or equivalent) in a production environment.
6 Required Experience working in SaaS-based application environments, including understanding configuration versus customization constraints.
6 Required Proven experience in requirements gathering, customer engagement, stakeholder communication, and project coordination for enterprise SaaS solutions.
5 Required Expertise in developing comprehensive technical documentation and system specifications.
5 Required Experience in the successful implementation of at least two full lifecycle SaaS ERP solutions, including requirements gathering, configuration, data migration, testing, deployment, and post-go-live support.
5 Required Experience supporting system integrations, including APIs, ETL processes, batch interfaces, and secure file exchanges.
4 Required Experiencing working on Reporting tools.
4 Required Experience working with middleware platforms or tools for API orchestration (e.g., Apache Camel).
4 Required Experience Developing and Monitoring Control M jobs.
4 Required Demonstrated experience working in Agile environments using Scrum or Kanban methodologies to support system analysis and implementation.
4 Required Strong analytical skills with the ability to understand and troubleshoot complex systems and facilitate resolution in collaboration with Vendors and internal teams.
PREFERRED
4 Preferred Hands-on experience supporting SaaS solutions, including financial modules, security roles, and administration tools.
3 Preferred Experience supporting state government financial or treasury systems, preferably within CPA or similar agencies.
3 Preferred Proficient with the Microsoft Office Suite, including Outlook, TEAMS, Microsoft Project, Word, Visio, Excel, and PowerPoint.
3 Preferred Experience with Core Financial Functions: General Accounting, Cost Accounting, Budget Control, Accounts Payable and Receivable, Asset Management and Offsets.
3 Preferred Experience with Jira and Confluence
3 Preferred Knowledge of Snowflake or similar cloud-based data platforms.
2 Preferred Experience designing or supporting Power BI dashboards or Advantage-native reporting tools.
2 Preferred Experience using SaaS testing tools, such as Test Savvy, for regression and UAT tracking.
2 Preferred Knowledge of USAS, TINS and SPA legacy financial systems.