Systems Engineer (100% Remote)

Job Summary

We are seeking a Systems Engineer to provide high-level, day-to-day operational support for complex cloud-based application systems. This role focuses on monitoring, troubleshooting, automation, and continuous improvement in a regulated production environment. The position is 100% remote and supports a program.

Location: Remote (U.S.)
Employment Type: 4+ years contract

Key Responsibilities

• Detect, isolate, document, and resolve system outages and operational issues

• Collect diagnostic data, restore services, develop workarounds, and support system recovery

• Accurately document incidents using logging and discrepancy reporting tools

• Work directly with customers on day-to-day system support activities

• Respond to user-reported hardware and software issues and escalate as needed

• Communicate system status and incident updates to users and senior leadership

• Perform hands-on repair and maintenance of computing infrastructure as required

• Support end-user hardware including workstations, printers, routers, and switches

• Maintain system asset inventory and documentation

• Ensure compliance with standards and security policies

• Implement continuous improvement processes and operational best practices

• Provide documentation, training, and additional support as assigned

• Participate in on-call rotation for production system support

Required Qualifications

• Bachelor s degree and 5+ years of experience, or
  Master s degree and 3+ years of experience, or
  PhD with relevant experience

• Degree in Computer Science, Information Technology, Systems Engineering, or related field

• 3-5 years of systems engineering or production systems support experience

• Strong proficiency in Linux/Unix and Windows operating systems

• Minimum 3 years of SQL querying and monitoring experience

• Experience supporting large-scale, production environments

Technical Skills

• Cloud platforms: AWS and/or Azure

  • AWS services including S3, Step Functions, Batch Jobs, CloudWatch

• Automation & scripting: Python, Bash, PowerShell

• Configuration management tools: Ansible, Puppet, Chef, or SaltStack

• Infrastructure as Code (IaC): CloudFormation

• Monitoring tools: DynaTrace, ScienceLogic, CloudWatch

• CI/CD tools: Git, GitHub Actions, AWS CodeBuild, CodeDeploy

• Databases: AWS RDS, SQL Server, Oracle RDBMS

• Networking fundamentals including firewalls, VPNs, and diagnostics

• Security best practices and compliance in regulated environments

Preferred Qualifications

• Advanced certifications such as:

  • AWS Certified Solutions Architect

  • Red Hat Certified Engineer (RHCE)

  • Microsoft Certified Systems Engineer (MCSE)

• Experience with database performance tuning and backup/recovery

• Experience working in government or highly regulated environments

Soft Skills

• Strong analytical and troubleshooting abilities

• Excellent written and verbal communication skills

• Ability to work effectively in cross-functional teams

• Strong attention to detail and documentation skills

• Ability to manage multiple priorities in a fast-paced environment

• Adaptability to new tools, technologies, and processes

Why Join Us?

• 100% remote work environment

• Opportunity to support mission-critical systems

• Collaborative and technically challenging environment

• Continuous learning and professional development opportunities