Systems Engineer

We are seeking a highly skilled 2nd line Maintenance Engineer with expertise in DevOps to join our team. The ideal candidate will have strong experience with CI/CD, Jenkins, Kubernetes, Terraform, and troubleshooting.

Workflow:

Green Shift:

Work with tickets from users. Most of these tickets are well-known cases when you need to perform some actions according to the template (disk space, plugins, etc.). Sometimes there are cases that require further study. It's a good idea to document them (as InfluxDB). Sometimes you need to tell the user exactly where packets are blocked (network tickets).

Red Shift:

24/7 on-call - reaction to alerts. They happen about 1-2 times a week (after hours). Most of them close automatically. Some require routine actions. They need to be reported to the core team, who check what can be done and add a ticket to the backlog and sooner or later fix the problem. It is extremely rare to have real problems with the service (~once every six months). Here, you need to do research, if possible, apply a hot fix. If necessary, activate L3. Next, participate in the analysis of what happened together with the core team.

More about on-call:

Apart from regular 8 working hours, the on-call engineer will need to be in touch during the time allocated for the shift (7-10 consecutive days per month). The shift scheduled is planned a month ahead. No monitoring is required, only alerts/very high ticket reactions.

To discover more about Cloud practice at EPAM Georgia, visit this page .

This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.

RESPONSIBILITIES

• Design and implement CI/CD pipelines using Jenkins and other relevant tools
• Resolve user tickets according to established templates for common issues (disk space, plugins, system configurations)
• Investigate and document complex technical cases that require further analysis
• Troubleshoot network connectivity issues and identify packet blocking locations
• Respond to system alerts during on-call shifts within defined SLA timeframes
• Apply hotfixes for critical service issues when possible
• Escalate complex problems to SREs when necessary
• Maintain and optimize Google Cloud Platform infrastructure
• Create technical documentation, when needed

REQUIREMENTS

• Strong experience in DevOps, with a focus on CI/CD
• Proficiency with Jenkins, Kubernetes, and Terraform
• Good troubleshooting skills and ability to resolve complex technical issues
• Familiarity with Ansible and GitHub Actions is a plus
• Fluent in English with a B1+ level of proficiency

WE OFFER

• We connect like-minded people
• Delivering innovative solutions to industry leaders, making a global impact
• Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
• Opportunity to work abroad for up to two months per year
• Relocation opportunities within our offices in 55+ countries
• Corporate and social events
• We invest in your growth
• Leadership development, career advising, soft skills and well-being programs
• Certifications, including Google Cloud Platform, Azure and AWS
• Unlimited access to LinkedIn Learning and Get Abstract
• Free English classes with certified teachers
• We cover it all
• Participation in the Employee Stock Purchase Plan
• Monetary bonuses for engaging in the referral program
• Comprehensive medical & family care package
• Five trust days per year (sick leave without a medical certificate)
• Benefits package (sports activities, a variety of stores and services)