Overview
On Site
USD 114,800.00 - 213,200.00 per year
Full Time
Skills
Cadence
Field Service
Customer Support
Scripting
Real-time
Research and Development
Product Engineering
Debugging
Computer Hardware
Network
Electrical Engineering
Manufacturing
New Product Introduction
Microsoft Excel
Microsoft PowerPoint
Linux
Sales
Job Details
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Responsibilities will include, but not be limited to the following:
Minimum Requirements
The annual salary range for California is $114,800 to $213,200. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.
We're doing work that matters. Help us solve what others can't.
Responsibilities will include, but not be limited to the following:
- Outward facing support:
- Provide first line support for the FSE team in solving issues not easily resolved at the FSE level.
- Support Field Service Team members by providing remote customer support through remote tools (Zoom, Teams)
- Analyze system logs to remotely help FSE troubleshoot customer system issues.
- Provide scripts and other tools to aid the FSE's in the field.
- Be the conduit for releasing new procedures to the field.
- Provide real time support for FSE's aligned to the appropriate supported locations time zone.
- Inward facing support:
- Summarize and condense customer and field issues into engineering problem sets for the PE's/R&D to solve.
- Review field issues and prioritize issues so that PE and R&D are focused on finding solutions for the most important customer issues.
- Help with evaluating PE and R&D solutions to field problems and create procedures for field implementation.
Minimum Requirements
- 3+ years working in the areas of Product Implementation and Systems Product Engineering.
- BS in Electrical Engineering.
- SSE for US will be located in US.
- Previous experience with optical circuits is desirable
- Previous experience with debugging of network hardware and configuration issues
- Previous experience with high density Optical and Network test processes.
- Previous experience with Hot Swap products using electrical, power, optical and liquid cooling backplanes.
- Good verbal and written communications skills.
- Understanding of manufacturing processes, test flows and new product introduction is desirable.
- Computer skills to include: MS Word, Excel, PowerPoint & understanding of Linux
The annual salary range for California is $114,800 to $213,200. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.
We're doing work that matters. Help us solve what others can't.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.