Overview
On Site
USD 45.00 - 55.00 per hour
Contract - Independent
Contract - W2
Skills
Infor
SAP BASIS
Technical Support
Training
Attention To Detail
Customer Facing
Dashboard
Business Operations
Documentation
Collaboration
Organized
Workflow
Customer Relationship Management (CRM)
FOCUS
SyteLine
Scripting
API
Configuration Management
Organizational Skills
Management
Computer Hardware
Network
Cloud Computing
Enterprise Resource Planning
Communication
Salesforce.com
Provisioning
System Documentation
Customer Service
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Privacy
Job Details
Description
We are looking for an experienced Syteline (version 8 and version 10) Consultant to join our team on a long-term contract basis in Madison, Wisconsin. In this role, you will provide technical support, training, and guidance to end-users while ensuring the efficient operation of ERP and CRM systems. This opportunity is ideal for someone who is detail oriented, thrives in client-facing scenarios, and enjoys solving technical challenges.
Responsibilities:
Deliver technical assistance and support for ERP and CRM systems, focusing on Syteline versions 8 and 10.
Handle incoming tickets, prioritize requests, and resolve low to medium priority issues effectively.
Train and guide employees on system functionalities, fostering confidence and understanding.
Develop and maintain dashboards and reports to support business operations.
Ensure system configurations align with business requirements and provide documentation for processes.
Collaborate with team members on troubleshooting network, hardware, and software issues.
Participate in API development and integration efforts to enhance system capabilities.
Utilize Fresh Service to manage and track support tickets efficiently.
Maintain organized workflows and ensure timely resolution of technical issues.
Provide superior customer service while addressing user concerns and technical questions.
Requirements
Minimum of 3 years of experience in ERP/CRM support, with a focus on Syteline versions 8 and 10.
Proficiency in client-side scripting, API development, and configuration management.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Familiarity with troubleshooting techniques for hardware, network, and cloud-based ERP systems.
Excellent communication skills and confidence in face-to-face interactions with employees.
Experience with Salesforce development and IAM provisioning is preferred.
Ability to create and maintain business requirement documents and system documentation.
Demonstrated ability to deliver exceptional customer service and build positive relationships with users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
We are looking for an experienced Syteline (version 8 and version 10) Consultant to join our team on a long-term contract basis in Madison, Wisconsin. In this role, you will provide technical support, training, and guidance to end-users while ensuring the efficient operation of ERP and CRM systems. This opportunity is ideal for someone who is detail oriented, thrives in client-facing scenarios, and enjoys solving technical challenges.
Responsibilities:
Deliver technical assistance and support for ERP and CRM systems, focusing on Syteline versions 8 and 10.
Handle incoming tickets, prioritize requests, and resolve low to medium priority issues effectively.
Train and guide employees on system functionalities, fostering confidence and understanding.
Develop and maintain dashboards and reports to support business operations.
Ensure system configurations align with business requirements and provide documentation for processes.
Collaborate with team members on troubleshooting network, hardware, and software issues.
Participate in API development and integration efforts to enhance system capabilities.
Utilize Fresh Service to manage and track support tickets efficiently.
Maintain organized workflows and ensure timely resolution of technical issues.
Provide superior customer service while addressing user concerns and technical questions.
Requirements
Minimum of 3 years of experience in ERP/CRM support, with a focus on Syteline versions 8 and 10.
Proficiency in client-side scripting, API development, and configuration management.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Familiarity with troubleshooting techniques for hardware, network, and cloud-based ERP systems.
Excellent communication skills and confidence in face-to-face interactions with employees.
Experience with Salesforce development and IAM provisioning is preferred.
Ability to create and maintain business requirement documents and system documentation.
Demonstrated ability to deliver exceptional customer service and build positive relationships with users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.