Tech Support Chiller Data Center Supervisor

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a Technical Support Supervisor who oversees the Chiller Data Center technical support team and ensures that they have the resources to perform their jobs in a timely manner. Develops new technical resources to decrease response time and ensure the field is as self-sufficient as possible. Maintains effective lines of communication throughout the business unit. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Staunton, VA- Hybrid

What you will do:

• Provides product or service information to customers and ensures that they receive the best possible support
• Deliver priority support to Data Center customers and work closely with other individuals within the organization who share this focus.
• Maintains effective lines of communication between all dimensions of the company
• Maintains a competent, motivated, and well trained staff to carry out departmental duties
• Provides technical support and product information to customers and employees through email, phone, and web-based meetings.
• Writes Service Bulletins and Procedures
• Develops technical resources to minimize internal response time
• Performs other related duties as assigned or requested
• Train and onboard Technical Support Analysts

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• 2-year Associate's Degree or equivalent from 2-year college or technical school
• 10 years of related experience and/or training
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• People leadership experience
• Bachelor's degree
• 10+ years of related experience and/or experience

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $90,000- $148,800 + up to 15% bonus in VA The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location

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