Technical Business Analyst - PEP

Job#: 2075175

Job Description:

Ideally, we're looking for someone technical with the following traits:

• Technically sound knowledge (APIs, preferably with hospitality experience, understand technical integrations)
• Conceptual, big picture thinker
• Inquisitive to ask question - question requirements, question validity of the ask, etc.

Position Overview:

The Technical Analyst (SE TA) will be responsible for the design, testing, implementation, and documentation of new API integrations and services within Hilton's enterprise systems. This role plays a critical part in ensuring successful end-to-end solution delivery across Hilton's platforms, with a strong emphasis on API consumption, error handling, permission validation, and integration documentation. The analyst must collaborate closely with Hilton's Solution Architect (SA) team, Third Party Vendor HotelKey (HK), Engineering Quality Assurance & Compliance (EQAC), and other service providers such as Payments.

Key Responsibilities:

• API Integration & Testing
• Consume Hilton Core Reno APIs and other internal endpoints.
• Define required vs. optional API fields, including data types (e.g., boolean, string, number, array) and regex patterns.
• Execute API calls using test data in staging environments to validate requests/responses.
• Handle API errors and design front desk user experience responses for failure scenarios.

Permission Management

Coordinate with Solutions Architects to request necessary role-based API permissions.

Ensure permissions are granted early to support development and QA testing timelines.

Solution Documentation & Design

Create and review solution diagrams (sequence diagrams, flow diagrams) to cover integration scenarios.

Review and interpret Swagger documentation to guide implementation and determine scope.

Define integration requirements for new services developed by internal teams (e.g., HK or Payments).

Direct implementation partners (e.g., HK team) on what fields to implement and how.

Implementation Oversight & Collaboration

Facilitate cross-functional calls to review implementations with Solutions Architects and other stakeholders.

Provide guidance to the development team (HK) on unexpected values (nulls, errors) and appropriate handling strategies.

Ensure all integration guardrails are followed in compliance with Hilton's implementation model.
Required Technical Skills:

• Strong understanding of RESTful APIs and integration patterns
• Proficiency in reading and interpreting Swagger/OpenAPI specifications
• Familiarity with data formats (JSON), data types, and regular expressions (Regex)
• Experience in working with testing APIs in staging environments and validating responses
• Basic understanding of permissions/roles within API ecosystems
• Experience developing or managing solution/sequence/flow diagrams (e.g., using tools like Lucidchart or Visio)

Preferred Aptitudes & Qualifications:

• Detail-oriented with strong analytical and problem-solving skills
• Able to anticipate integration challenges and proactively design user-friendly error handling
• Comfortable working in a fast-paced, matrixed environment with cross-functional teams
• Strong documentation and communication skills to translate technical details into implementation guidance
• Experience working in an enterprise-scale environment, ideally within hospitality, travel, or service sectors
• Familiarity with Agile practices and ticketing tools (e.g., JIRA)

Bachelors Degree in Information Systems, Computer Science, Engineering plus 5+ years of Technology related experience

2+ years of experience in Agile practices

Knowledge of the Agile Methodology and prominent tools such as Jira and Confluence

1+ years of experience with AWS, Google Cloud Platform, Microsoft Azure, or another public cloud service

1+ years of experience with system integration technologies & tools (RESTful APIs, OAUTH 2.0, Postman)

Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data.

Good to have knowledge of Travel Industry

Monitoring deliverables and ensuring timely completion of projects.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.