Technical Business Analyst - Salesforce/ EDI

  • Santa Clara, CA
  • Posted 15 hours ago | Updated 15 hours ago

Overview

Hybrid
$75 - $80
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Salesforce Business System Analyst
Business Analysis
MuleSoft
Service Cloud
RMA
SAP OTC
SD
IDoc
SAP PI
Salesforce.com
reverse logistics
JIRA
Confluence
EDI
Technical Business Analyst
Technical BA
Electronic Data Interchange
POSTMAN
Business Analytics
Business Systems
API
Business System Analyst
BSA
OAuth
REST API
RAML
Swagger
iPaaS
data mapping
Integration
Error handling

Job Details

Why this role exists

Our Client is automating partner RMA (returns) end-to-end. RMAs are created in Salesforce Service Cloud and flow via middleware (MuleSoft) to downstream systems (SAP). The team needs a core technical BA who can work directly with highly technical client customers, speak architecture and APIs, and produce crisp specs the dev/integration teams can build.

Responsibilites

  • Lead discovery and write BRD/FSD/user stories for RMA and support processes (cases, entitlements, assets/serials, contracts).
  • Define and own API contracts for RMA creation/updates in Salesforce (request/response schemas, error codes, auth), partnering with MuleSoft and SAP integration teams.
  • Translate business flows into sequence diagrams, data mappings, and acceptance criteria; manage gaps and change requests.
  • Collaborate with the Integration (MuleSoft/CPI) team on EDI-driven flows (e.g., RMA/returns related transactions) and exception handling.
  • Validate designs hands-on in Salesforce sandboxes (query with SOQL, sanity-check data models, configure non-code artifacts when appropriate).
  • Prepare and run SIT/UAT: test scripts, data, defect triage; support cutover and hypercare.
  • Work directly with external technical partners/customers; handle terminology and deep-dive questions confidently.
  • Produce clear runbooks for partner onboarding (API keys/OAuth2, payloads, callbacks, retries).

Must-have qualifications

  • 8+ years as a Business Systems Analyst with Salesforce; 4+ years focused on Service Cloud.
  • Strong API literacy (REST/OAuth2); able to define payloads and non-functional requirements; fluency with Postman/Swagger/RAML.
  • Hands-on collaboration with MuleSoft (or similar iPaaS) on EDI-triggered integrations; understands upstream/downstream impacts.
  • Comfortable engaging architect-level stakeholders and external technical teams; excellent documentation and communication skills.
  • Solid data mapping skills and working knowledge of integration error handling, retries, idempotency, and monitoring.

Nice to have

  • Exposure to SAP OTC/SD returns concepts and IDoc/X12 touchpoints (to collaborate with SAP OTC BSA).
  • Knowledge of CPI/PI/PO, reverse logistics, and partner portals.
  • Agile delivery (Jira/Confluence), experience in large global, enterprise environments.
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