Technical Product Owner AI Customer Success

Technical Product Owner AI Customer Success

Location: San Francisco, CA (Preferred) | Minneapolis, MN | Charlotte, NC | Concord, CA

Work Model: Hybrid

About this role:

Are you passionate about driving the adoption of cutting-edge Al platforms and delivering exceptional user experience? Join our Enterprise Al Platform Delivery team and help with Al-powered solutions at Wells Fargo. As a Technical Product Owner - Al Customer Success, you will operate at the intersection of engineering, product, and customer success scalable adoption of Al capabilities.

This role is ideal for someone who thrives in dynamic, hands-on environments and brings deep technical acumen in ML, Generative, and Agentic Al. You'll act as a forward deployme rapidly diagnosing issues, implementing fixes, and guiding customers through implementation and relaying feedback to the product teams.

Key Responsibilities

In this role, you will:

• Platform Rollout & Integration
• Lead platform releases and feature rollouts with product and engineering teams.
• Architect and execute go-to-market strategies that span onboarding, training, support, and feedback loops.
• Customer Enablement & Technical Onboarding
• . Create and maintain platform documentation, SDK, guides, and self-service resources.
• Conduct deep-dive workshops, technical office hours, and onboarding sessions tailored to customer use cases.
• Translate platform updates and changes into actionable guidance for users.
• Monitor telemetry and usage metrics to identify friction points and drive adoption strategies.

Support & Troubleshooting

• Triage issue tickets, provide initial resolutions, and serve as an escalation point for complex technical challenges.
• Collaborate with engineering to escalate platform issues and deploy fixes.
• Maintain a living knowledge base of recurring issues, root causes, and resolution patterns.

Product Strategy & Feedback Loop

• Capture customer feedback and technical insights to inform product roadmap decisions.
• Advocate for usability improvements, enhancements, and upgrades based on field experience.
• Partner with engineering to validate fixes, test new features, and ensure platform stability.

Governance, Security & Compliance

• Ensure customer adherence to best practices for Al governance, data security, and responsible Al usage.
• Support compliance requirements such as access controls, ethical Al considerations, escalating risks proactively.

Required Qualifications

• 5+ years of experience in AI/ML, technology product development, or equivalent demonstrated through one or a combination of the following: work experience, training education.

Desired Qualifications

Education

• Bachelor's degree or higher in computer science, engineering, data science, or a related field.

Technical Expertise

• 2+ years of hands-on experience with AI/ML platforms, APIs, and cloud infrastructure (AWS, Azure, Google Cloud Platform), developing Generative and Agentic Al so
• Proficiency with GenAl tools and frameworks (e.g., OpenAI, Hugging Face, LangChain, SDKs, vector databases, prompt engineering).
• Experience in Al product management or technical product ownership roles.
• Understanding of Al governance, security, and compliance best practices.
• Customer Success & Communication

Job Expectations:

This position offers a hybrid work schedule

Locations:

• 333 Market Street, San Francisco, California (Preferred)
• 550 S. 4th Street, Minneapolis, Minnesota
• 300 S. Brevard Street, Charlotte, North Carolina
• 1755 Grant Street, Concord, California