Technical Product Owner

Role: Technical Product Owner

Location: California, Minnesota, North Carolina, Arizona (Onsite)

Type: Contract

• Are you passionate about driving the adoption of cutting-edge AI platforms and delivering exceptional user experience? Join our Enterprise AI Platform Delivery team and help shape the future of AI-powered solutions at client. As a Technical Product Owner AI Customer Success, you will operate at the intersection of engineering, product, and customer success to ensure scalable adoption of AI capabilities.
• This role is ideal for someone who thrives in dynamic, hands-on environments and brings deep technical acumen in ML, Generative, and Agentic AI. You'll act as a forward deployment engineer-rapidly diagnosing issues, implementing fixes, and guiding customers through implementation and relaying feedback to the product teams.

Key Responsibilities

• Platform Rollout & Integration
• Lead platform releases and feature rollouts with product and engineering teams.
• Architect and execute go-to-market strategies that span onboarding, training, support, and feedback loops.
• Customer Enablement & Technical Onboarding
• Create and maintain platform documentation, SDK, guides, and self-service resources.
• Conduct deep-dive workshops, technical office hours, and onboarding sessions tailored to customer use cases.
• Translate platform updates and changes into actionable guidance for users.
• Monitor telemetry and usage metrics to identify friction points and drive adoption strategies.
• Support & Troubleshooting
• Triage issue tickets, provide initial resolutions, and serve as an escalation point for complex technical challenges.
• Collaborate with engineering to escalate platform issues and deploy fixes.
• Maintain a living knowledge base of recurring issues, root causes, and resolution patterns.
• Product Strategy & Feedback Loop
• Capture customer feedback and technical insights to inform product roadmap decisions.
• Advocate for usability improvements, enhancements, and upgrades based on field experience.
• Partner with engineering to validate fixes, test new features, and ensure platform stability.
• Governance, Security & Compliance
• Ensure customer adherence to best practices for AI governance, data security, and responsible AI usage.
• Support compliance requirements such as access controls, and ethical AI considerations, escalating risks proactively.

Required Qualifications

• 5+ years of experience in AI/ML, technology product development, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

Education

• Bachelor's degree or higher in computer science, engineering, data science, or a related field.
• Technical Expertise
• 2+ years of hands-on experience with AI/ML platforms, APIs, and cloud infrastructure (AWS, Azure, Google Cloud Platform), developing Generative and Agentic AI solutions.
• Proficiency with GenAI tools and frameworks (e.g., OpenAI, Hugging Face, LangChain, SDKs, vector databases, prompt engineering).
• Experience in AI product management or technical product ownership roles.
• Understanding of AI governance, security, and compliance best practices.
• Customer Success & Communication
• Strong ability to communicate technical concepts clearly to diverse audiences, including non-technical stakeholders.
• Experience in customer success, technical enablement, or product support roles.
• Skilled in leading technical onboarding, training sessions, and solution walkthroughs.
• Project & Product Management
• Proven ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience collaborating cross-functionally with engineering, product, and customer teams.
• Familiarity with tools such as Jira, Confluence, and ServiceNow.