Technical Program Manager

Title: Technical Program Manager (Managed Device Rollout & Provisioning)

Location: 100% Work from home (PST)

Duration: 6 months (possible extension)

Job Description:

• Technical Program Manager (TPM) to lead the Managed Device Rollout and Provisioning program, a critical initiative focused on the distribution of company-managed devices.
• This role involves orchestrating program activities, coordinating with managers and teams, identifying needs, and resolving contractual or logistical challenges.
• The ideal candidate will have proven expertise in managing complex, enterprise-wide programs, with experience in logistics, contract modifications, and hardware rollout initiatives.
• They will demonstrate strong stakeholder management skills and the ability to ask critical questions to drive clarity and results.

Must-Have Skills:

• Demonstrated ability to manage complex programs with multiple stakeholders.
• Experience overseeing planning and delivery of device provisioning at scale
• Ability to develop and manage a scalable rollout framework that balances efficiency, compliance, and operational feasibility.

Responsibilities

Leadership & Program Direction

• Lead the overall program to ensure successful execution and adoption.
• Develop and manage a scalable rollout framework that balances efficiency, compliance, and operational feasibility.
• Guide and mentor teams responsible for outreach, ordering, and issue resolution.
• Provide updates on progress, risks, and adjustments to executive stakeholders.

Stakeholder & Change Enablement

• Partner with managers across the organization to:
• Understand team and individual needs.
• Ensure proper actions and orders are completed.
• Identify and address unexpected contractual or logistical blockers.
• Collaborate with internal and external partners to update contracts as needed.
• Drive alignment across the organization to support new processes and policies.

Execution & Risk Management

• Oversee planning and delivery of device provisioning at scale.
• Collaborate with teams across the company to ensure consistency in program execution.
• Monitor rollout progress, escalate blockers, and ensure delivery timelines are met.
• Anticipate and mitigate risks related to supply, distribution, and adoption.

Continuous Improvement

• Capture lessons learned and apply them to broader phases of the program.
• Recommend refinements to processes, tools, and approaches for future scalability.
• Contribute to defining a longer-term roadmap for secure and efficient device management.

Minimum Qualifications

• Education: Bachelor s degree in Business, Computer Science, Information Systems, or a related field.
• 8+ years of experience in program management of large-scale initiatives.
• 5+ years in a leadership role working with distributed, cross-functional teams.
• Demonstrated ability to manage complex programs with multiple stakeholders.
• Experience overseeing planning and delivery of device provisioning at scale.
• Ability to develop and manage a scalable rollout framework that balances efficiency, compliance, and operational feasibility.
• Strong communication, negotiation, and change management skills.
• Proven track record of delivering programs on time and within scope under challenging conditions.

Preferred Qualifications

• Experience leading enterprise-wide technology rollouts.
• Strong understanding of operational and compliance-driven initiatives.
• Familiarity with vendor management, contracts, and large organizational operations.
• Ability to anticipate and resolve contractual, legal, and logistical barriers.
• Demonstrated ability to balance business, operational, and financial considerations.
• Experience with PowerBI or Snowflake.
• Program Management certifications (e.g., PMP, Agile, or similar).