Technical Specialist - Junior - Hybrid

Title: Technical Specialist - Junior - Hybrid

Description:

The client is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking a Process Improvement Analyst to partner closely with the client leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering the client services. This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences. Key Responsibilities include Current State Analysis (Conduct interviews, workshops, and on-site observations with the client staff and leadership to understand how processes currently operate; Document end-to-end workflows, systems, handoffs, and dependencies; Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality), Process Redesign (Develop future-state process maps, incorpora

Skill - Required / Desired - Amount of Experience

Business process improvement, process engineering, or operational excellence roles - Required - 5 Years

Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows. - Desired - 5 Years

Strong knowledge of Lean, Six Sigma, or other process optimization methodologies. - Required - 5 Years

Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives. - Required - 5 Years

Strong problem-solving mindset with the ability to propose practical, people-centered solutions. - Required - 5 Years

Prior experience in government, public sector, or high-volume service delivery environments is a plus. - Desired - 3 Years

Excellent communication and interpersonal skills. - Desired - 3 Years

Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building. - Desired - 3 Years

Comfortable managing ambiguity and driving clarity from complex situations. - Desired - 3 Years

Lean Six Sigma Green Belt or higher certification - Desired -

Bachelor s degree in Business Administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience). - Required -

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Mandatory skills:

Business process improvement, process engineering, operational,

process mapping, gap analysis, redesign of complex, multi-step workflows,

Lean, Six Sigma, process optimization methodologies,

government, public sector, high-volume service delivery,

business process analysis, Process Redesign, process maps, lean methodologies, process changes, technology enhancements, organizational adjustments,

State Analysis, Conduct interviews, workshops, on-site observations, end-to-end workflows, systems, handoffs, dependencies, Identify gaps, bottlenecks, redundant steps

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Binodh M.T

VIVA USA INC.

3601 Algonquin Road, Suite 425

Rolling Meadows, IL 60008

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