Technical Specialist

Role: Technical Specialist

Location: Raleigh, NC

Work Mode: Hybrid

Employment Type: Contract

Interview Mode: Only Video

Job Description

• The Technical Analyst / Project Facilitator serves as a bridge between technical teams, business stakeholders, and project management leadership.

Technical Analysis & Support

• Analyze technical requirements, system workflows, and integration points across clinical and business applications.
• Assist with solution design, testing, and validation of application functionality.
• Translate technical details into business-friendly documentation and presentations.
• Support system troubleshooting and escalate technical issues to appropriate teams.

Project Facilitation & Coordination

• Coordinate project activities, tasks, and deliverables with IT and clinical/business teams.
• Develop and maintain project documentation including charters, status reports, meeting minutes, and risk logs.
• Track timelines and dependencies, escalating risks and delays to leadership.
• Facilitate communication between stakeholders, vendors, and internal teams.

Stakeholder Engagement

• Partner with clinical, administrative, and IT stakeholders to gather requirements and validate project deliverables.
• Organize and lead project meetings, workgroups, and status updates.
• Ensure alignment of projects with DSOHF strategic priorities and regulatory requirements.

Quality Assurance & Compliance

• Assist in developing and executing test plans for new systems or enhancements.
• Ensure compliance with HIPAA, client IT security policies, and organizational change management processes.
• Support post-go-live monitoring and validation of technical solutions.

Continuous Improvement

• Recommend process improvements to enhance efficiency and collaboration in IT project delivery.
• Contribute to knowledge base and documentation standards for ITD.

Skills Required:

• Epic implementation or operations support experience.
• Health IT experience.
• Working knowledge in application development and system integration.
• Ability to manage timelines, financial resources, and the activities of others to achieve success and to monitor project progress and provide updates.
• Experience in the entire development process including specification, workflow analysis, workflow diagrams, data modeling, documentation, and quality.
• Able to convey technical information to client and promote understanding of relevant issues.