Overview
On Site
Depends on Experience
Contract - W2
Contract - 6 Month(s)
No Travel Required
Skills
Active Directory
Authentication
Business Intelligence
Cloud Computing
Data Extraction
Debugging
Identity Management
JavaScript
LDAP
Microsoft Azure
Microsoft Exchange
Microsoft Office
MySQL
Network
ODBC
Oracle
Product Support
Python
Relational Databases
SOAP
Technical Support
Unix
Web Services
SSO
Scripting
Wireless Communication
SAML
ServiceNow
Job Details
Job Title: Technical Support Engineer Location: Santa Clara. CA Duration: 6+ Months
Overview:
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
What you will do in this role:
- Be a Customer Advocate providing support to users/administrators of our platform
- Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
- Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform.
- Gain an understanding ofthe ServiceNow platform and allcore functionality.
- Analyze data with aview to isolate the potentialcause of the issue.
- Involve others toaccomplish personal and groupgoals.
Skills: What you will need to be successful in this role: - Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
- Understanding of EmailTroubleshooting (e.g. Office 365, Exchange )
- Knowledge on WebServices (SOAP, REST)
- Experience Data Extraction Technologies (e.g. JDBC, ODBC)
- Hands-on experience exporting/importing data between separate systemS
- Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
- Hands on experience in anybi-directional, integration between two systems
- Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows
Shell) - Experience with relational databases (e.g. MySQL, Oracle)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.