Technical Support Representative

We are looking for an Technical Support Specialist this is a 1 year contract Onsite or maybe Hybrid. This role overall responsibilities includes supporting HP commercial high-end printers & technologies which may include one or more product lines (HP PageWide XL, HP Latex, UV products). This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service. IF INTERESTED, WE WANT TO TALK TO YOU TODAY! APPLY NOW!

Duration: 1 year duration

Location: Onsite or maybe Hybrid

Pay Rate: $21.00/hour ? W2

Job Responsibilities:

This position is fast paced managing inbound technical customer & reseller service events remotely (phone, chat, email).

Supporting HP commercial high-end printers & technologies which may include one or more product lines (HP PageWide XL, HP Latex, UV products).

Provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service.

Support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.

Qualifications:

2+ years of applicable experience in repairing, troubleshooting electro-mechanical commercial products on location at customer sites

Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.

Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base.

Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction.

Prior experience within a care center / remote support center managing service events via a ticketing system.

Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome

Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting.

Company Description

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!

RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.