Technical Writer (IT, Application Development)

Hybrid Role: This position will be required to be in the office 2 days a week / remote 3 days.

Job Description:

• The Technical Writer should possess the skills necessary to develop written information about the organization's computing systems that aid in their development, use, and support.
• Outputs will include a range of documents to be read by both technical and non-technical personnel across all departments.
• Under general supervision of the IT Manager of the Application Development and Business Intelligence Team, a successful candidate will be able to work with staff to produce user guides, manuals, technical specifications, training material, user policies, and proposals, etc.

Responsibilities:

• Liaise with department heads and end users to define and identify business procedures.
• Establish documentation needs for hardware and software.
• Analyze IT project requirements to determine types of documents needed.
• Collaborate with systems and development staff to collect and interpret technical information.
• Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.
• Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals.
• Edit written documentation of development and other IT staff to create unified and consistent support documents.
• Establish, communicate, and maintain documentation standards, and provide training where required.
• Maintain currency and accuracy of all documentation.

Education / Experience:

• Bachelor's degree in IT, Information Sciences and Technology, or other related degree and 3 years of professional experience in technical writing, editing, and documenting information technology software systems.
• Knowledge of information gathering, planning, and organizing as well as a strong understanding of document formatting and presentation techniques.
• Experience working with Microsoft Windows and Microsoft Office.
• Experience with court operations and business processes preferred.

Substitutions of Experience for Education:

• Professional level experience in business process analysis, computer systems implementation, or business information systems may be substituted for the required bachelor's degree on a year for year basis.