Overview
On Site
$50.0000 - $57.0000
Full Time
Skills
MFA
Multi-factor Authentication
Security
Technical
write
writer
Job Details
Major investment Bank is looking for Technical Writer for a long term contract position in Plano, TX
Industry : Banking/Finance
Position : Technical Writer
Location : Charlotte, NC
Duration : 12 -18 Months (Contract to Hire)
Pay Range : $50/hr - 57/hr
Must Haves:
- Strong technical writer experience
- Excellent communication skills
- JIRA and BMC Remedy experience
- Understanding process flow and working with end users
- Self Starter
- Writing Styles: Explanatory and procedural writing for multiple audiences.
- Cybersecurity: Familiarity with cybersecurity concepts and best practices.
- Financial Institution experience
Responsibilities:
- MFA Rollout: Support the continual rollout of existing and new MFA features (e.g., Security USB Keys, physical badges, MFA for Desktop, third factor authenticator).
- Documentation: Produce end-user documentation for new functionalities.
- Troubleshooting: Aid in troubleshooting MFA and identity verification issues.
- Collaboration: Work with security engineering teams, product management, Corporate Communications, Global Service Desk, and Identity Defense teams.
- Communication: Clearly communicate the steps for adoption and the value proposition of new features.
- Data Management: Manage data using Excel reporting and incident management systems like BMC Remedy.
- Training: Quickly grasp cybersecurity concepts and protocols as part of on-the-job training.
- Customer Support: Troubleshoot with customers in a calm and effective manner.
If Interested please reach out to or send your resumes at
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