Overview
On Site
Full Time
Skills
Mobile Devices
Network
Technical Support
Interfaces
Help Desk
End-user Training
Documentation
Knowledge Base
Change Management
Communication
Computer Science
Information Systems
System Administration
Network Operations
Finance
Analytical Skill
Problem Solving
Conflict Resolution
Knowledge Management
Computer Hardware
Functional Requirements
Operating Systems
Microsoft Windows
Microsoft Outlook
Microsoft Office
Active Directory
Writing
Evaluation
Repair
Cabling
Collaboration
Data Entry
Job Details
Under direction from the Lead Technology Support Engineer, performs the full range of technical support and system administration, which includes installing, enhancing and maintaining computers, peripherals, and mobile device configuration, or a combination of these activities working in a moderately network environment. Troubleshoots network and computer operational issues, provides ongoing and remedial user training; establishes and performs data and access protection processes; integrates hardware, operating systems, and program applications.
Perform technical and operational IT support work and systems administration.
Install, administer, maintain and upgrade operating systems; install, configure, repair, maintain and upgrade hardware and peripherals; install and enhance applications.
Provide technical assistance to users; communicate with users and other technical staff to determine and communicate needs; recommend interfaces.
Perform help desk functions including problem tracking, analysis, resolution, escalation, and coordination.
Add and delete users, including their configurations, security rights and access rights.
Conduct application problem resolution; determine and clearly define problems.
Create, review and implement standard operational procedures.
Assess and coordinate user training including creating and maintaining documentation for use in support knowledgebase.
Follow change management procedures including maintaining records of daily data communication transactions, problems and remedial action taken, and installation activities.
Performs related duties and responsibilities as assigned.
Prefer a Bachelor's Degree from an accredited college or university in computer science, information systems or a closely related field.
2 years directly related experience that demonstrates a wide range of system administration and/or computer/network operations knowledge and responsibilities. Experience working for a financial institution or other regulated industry a plus.
Substitution: Additional experience as described above may be substituted for the required.
Broad based technical skills, operational, analytical problem solving knowledge management.
Installation, maintenance, expansion and upgrading of software, hardware, networks and peripherals
Functional requirements, structured systems or procedures analysis
Microsoft Windows Operating Systems (Windows 10 or higher)
Microsoft Outlook
Microsoft SharePoint
Microsoft 365 Applications (Teams, Onedrive, etc)
Active Directory
Work effectively as a member of a team
Communicate effectively orally and in writing.
Document procedures and processes
Use logic and analysis to solve computer and systems problems.
Establish and maintain effective working relationships
Analyze data and information using established criteria, in order to determine consequences and to identify and select alternatives
Exercise decisiveness and creativity required in situations involving the evaluation of information against judgmental criteria
Read and understand professional journals and literature
Prioritize competing requests for service
May require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment.
May require bending, stooping and/or crawling in order to install or repair computer or printer cables.
May require hand/eye coordination and manual dexterity for semi-skilled movements such as, taking apart casings, installing parts, reconnecting computers and data entry.
This position may be required rotational, shift, and overtime work.
May be required to travel and to work at several locations including sites located out of state.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Perform technical and operational IT support work and systems administration.
Install, administer, maintain and upgrade operating systems; install, configure, repair, maintain and upgrade hardware and peripherals; install and enhance applications.
Provide technical assistance to users; communicate with users and other technical staff to determine and communicate needs; recommend interfaces.
Perform help desk functions including problem tracking, analysis, resolution, escalation, and coordination.
Add and delete users, including their configurations, security rights and access rights.
Conduct application problem resolution; determine and clearly define problems.
Create, review and implement standard operational procedures.
Assess and coordinate user training including creating and maintaining documentation for use in support knowledgebase.
Follow change management procedures including maintaining records of daily data communication transactions, problems and remedial action taken, and installation activities.
Performs related duties and responsibilities as assigned.
Prefer a Bachelor's Degree from an accredited college or university in computer science, information systems or a closely related field.
2 years directly related experience that demonstrates a wide range of system administration and/or computer/network operations knowledge and responsibilities. Experience working for a financial institution or other regulated industry a plus.
Substitution: Additional experience as described above may be substituted for the required.
Broad based technical skills, operational, analytical problem solving knowledge management.
Installation, maintenance, expansion and upgrading of software, hardware, networks and peripherals
Functional requirements, structured systems or procedures analysis
Microsoft Windows Operating Systems (Windows 10 or higher)
Microsoft Outlook
Microsoft SharePoint
Microsoft 365 Applications (Teams, Onedrive, etc)
Active Directory
Work effectively as a member of a team
Communicate effectively orally and in writing.
Document procedures and processes
Use logic and analysis to solve computer and systems problems.
Establish and maintain effective working relationships
Analyze data and information using established criteria, in order to determine consequences and to identify and select alternatives
Exercise decisiveness and creativity required in situations involving the evaluation of information against judgmental criteria
Read and understand professional journals and literature
Prioritize competing requests for service
May require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment.
May require bending, stooping and/or crawling in order to install or repair computer or printer cables.
May require hand/eye coordination and manual dexterity for semi-skilled movements such as, taking apart casings, installing parts, reconnecting computers and data entry.
This position may be required rotational, shift, and overtime work.
May be required to travel and to work at several locations including sites located out of state.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.