Overview
Hybrid3 days onsite 2 days remote or vice versa
$140,000 - $160,000
Full Time
Skills
telecom manager
telecommunication manager
telecommunications manager
voice
voip
migration
cisco
Job Details
JOB PURPOSE:
- Conduct day-to-day first line management of technical unit(s). Provide technical and managerial guidance to direct reports and provide technical knowledge and expertise.
- Capture and model/map business requirements, develop statements of work as needed, work with clients to understand directions, track priorities, delivery schedules and billing.
- Serve as project manager for large or special projects, as assigned. Serve as a team manager to track resource utilization and planning, project deliverables and prepare reports to track Service Level Agreements.
MINIMUM REQUIREMENTS: Education & Experience:
Bachelor's degree and three years of relevant work experience, or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Understanding of relevant technical knowledge and problem resolution.
- Strong understanding of Cisco Voice solutions.
- Strong customer relationship skills, consensus building skills.
- Ability to establish effective working relationships in a diverse environment.
- Ability to motivate and mentor staff.
- Demonstrated project management skills.
- Ability to multitask.
Certifications and Licenses:
- Cisco Voice Certification a plus
CORE DUTIES:
- Lead and manage the daily operations of a technical unit, which may include recruiting, hiring, training, developing, evaluating and setting priorities; coordinate business, technical, and educational activities for direct reports.
- Be the technical lead for staff for telecommunications services.
- Identify, clarify and resolve technical issues within their own area; often serve as the initial managerial escalation point for problems from clients and other staff.
- Communicate operational objectives and assignments and delegate to staff. Monitor and report on team performance metrics
- Contribute to the development of plans to resolve business issues. Provide strategic planning for their own work group; may assist higher level management in broader scope strategic planning.
- Communicate and implement policies, procedures, best practices, recommendations and guidelines in compliance with established university policy and federal and state regulations.
- Track service level agreements with clients.
- Monitor technology trends and evaluate emerging technologies to recommend for adoption and implementation.
- Contribute towards staff development plans to create a strong technical team; recognize and reward excellence; identify areas for growth and institute corrective action plans as necessary. Maintain a team-oriented working environment that promotes a high level of personal commitment and accountability and a continued client focus to deliver services with quality and efficiency.
- Participate in IT Infrastructure Escalation Response Team (ITIER) on-call rotation.