Telecommunications Mobility Analyst (Hybrid San Francisco, CA)

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

Android
Cellular
Mobile Device Management
ServiceNow
IT Service Management
Mobile Devices
Microsoft Windows

Job Details

 

Note: Please note that candidates who are local to Bay Area CA or nearby location only need to apply.

Must-Have Skills & Qualifications:

  • 3+ years' experience supporting mobile devices (Apple iOS, Android, Windows)
  • Hands-on experience with Mobile Device Management (MDM) solutions
  • Strong troubleshooting skills for mobile carrier services (voice, data, SMS, MMS, tethering, etc.)
  • Experience managing service requests and incidents via ServiceNow or similar ITSM tools
  • Familiarity with carrier portals for managing cellular lines and service plans
  • Experience with mobile provisioning, activations, and refresh cycles
  • Flexibility to participate in a rotating 24x7 on-call support schedule
  • Excellent customer service and interpersonal skills, including support for executive users

Important Skills & Preferred Experience:

  • Experience using JIRA and Confluence for project/task tracking
  • Ability to document SOPs, Knowledge Base Articles, and troubleshooting guides
  • Proactive problem solver and team player
  • Strong organizational skills with the ability to manage multiple priorities
  • Bachelor s degree preferred

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.