Overview
On Site
$35 - $45 hourly
Contract - W2
Contract - Temp
Skills
Tier 2
Customer Service
Technical Support
Legal
Computer Hardware
Microsoft Outlook
Internet
Printing
Active Directory
Windows PowerShell
Command Prompt
DOS
Network
Management
Mobile Device Management
Master Data Management
Mobile Devices
IOS Development
Android
SLA
Knowledge Base
Backup
Migration
Laptop
Microsoft Windows
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Tier 2 Technical Support - Windows 11 Deployment in Chicago, IL.
Summary:
This Senior Technical Support Technician provides front line technical support for all IT related incidents and requests for service. This position requires exceptional internal customer service, technical expertise, and the ability to perform a broad array of IS responsibilities to help ensure all attorneys and professional staff receive the necessary IT support to deliver exemplary legal services to the firm's external clients.
Duties and Responsibilities:
* Investigate, troubleshoot, and resolve software or hardware issues, including but not limited to MS Office, MS Outlook, Internet Access, Remote Connectivity, Printing, Network Connectivity, Security, and Mobile Devices; Possess advanced senior-level troubleshooting skills to diagnose complex technical problems efficiently
* Act as subject matter expert to the Tier II team in areas such as Microsoft Windows administrative-level support and configuration, foundational application and understanding of Active Directory group membership, PowerShell and Command Prompt (DOS), network segmentation and security principles
* Effectively deploy and manage the firm's Mobile Device Management (MDM) software on customer mobile devices, including iOS/iPadOS and Android platforms, demonstrating a strong understanding of the system and its functionality
* Track all service and support requests in the incident tracking software, resolving and closing assigned support tickets according to SLA's; Utilize monitoring tools and techniques to apply a proactive support approach, updating the knowledge base with standard resolutions to prevent future issues
* Maintain office desktops and laptops by adhering to the imaging process, including data backup and configuration migrations; Engage in regular laptop lease rotations, ensuring smooth and timely transitions between old and new models
REQUIREMENTS:
* Windows 11 deployment experience, Windows Hello
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Tier 2 Technical Support - Windows 11 Deployment in Chicago, IL.
Summary:
This Senior Technical Support Technician provides front line technical support for all IT related incidents and requests for service. This position requires exceptional internal customer service, technical expertise, and the ability to perform a broad array of IS responsibilities to help ensure all attorneys and professional staff receive the necessary IT support to deliver exemplary legal services to the firm's external clients.
Duties and Responsibilities:
* Investigate, troubleshoot, and resolve software or hardware issues, including but not limited to MS Office, MS Outlook, Internet Access, Remote Connectivity, Printing, Network Connectivity, Security, and Mobile Devices; Possess advanced senior-level troubleshooting skills to diagnose complex technical problems efficiently
* Act as subject matter expert to the Tier II team in areas such as Microsoft Windows administrative-level support and configuration, foundational application and understanding of Active Directory group membership, PowerShell and Command Prompt (DOS), network segmentation and security principles
* Effectively deploy and manage the firm's Mobile Device Management (MDM) software on customer mobile devices, including iOS/iPadOS and Android platforms, demonstrating a strong understanding of the system and its functionality
* Track all service and support requests in the incident tracking software, resolving and closing assigned support tickets according to SLA's; Utilize monitoring tools and techniques to apply a proactive support approach, updating the knowledge base with standard resolutions to prevent future issues
* Maintain office desktops and laptops by adhering to the imaging process, including data backup and configuration migrations; Engage in regular laptop lease rotations, ensuring smooth and timely transitions between old and new models
REQUIREMENTS:
* Windows 11 deployment experience, Windows Hello
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.