Trainer (With Instructional Expertise) - Local candidates only

PRODUCT SPECIALIST 2 SCOPE OF WORK

The trainer is responsible for enhancing the skills and knowledge of employees at all levels through the design, delivery, and evaluation of training programs tailored to the needs of the Department of Taxation. This role reports to the Organizational Change Management team and requires a blend of instructional expertise, subject matter knowledge, and strong communication skills.

RESPONSIBILITIES

• Assessing training needs by consulting with managers, conducting job analyses, and evaluating employee performance to identify skill gaps.
• Designing and developing training programs and materials, such as manuals, presentations, handouts, and online resources, that align with organizational objectives and public sector standards.
• Delivering engaging training sessions using a variety of methods, including workshops, seminars, webinars, and one-on-one coaching, to accommodate different learning styles.
• Evaluating the effectiveness of training by collecting feedback, analyzing performance data, and making improvements to programs as needed.
• Maintaining training records and tracking employee progress to ensure compliance with regulatory and organizational requirements.
• Collaborating with subject matter experts to ensure content accuracy and relevance, especially regarding changes in laws, regulations, or internal policies.
• Providing ongoing support and mentorship to employees, fostering continuous professional development and organizational growth.
• Alignment of training programs with organizational strategies, such as new policy implementation, digital transformation, or process improvement.
• Providing expertise on change management and capacity by integrating change management concepts and principles into training curricula.

DELIVERABLES

Modernization Project Training Deliverables

• Training Needs Assessment and Analysis Reports
• Comprehensive Training Programs and Curricula
• Learning Materials and Resources
• Training Delivery and Facilitation
• Evaluation and Feedback Mechanisms
• Performance and Impact Reports
• Compliance and Regulatory Training
• Documentation and Recordkeeping

REQUIREMENTS

• Agreement to follow IRS Pub 1075 Requirements
• Agreement to State background check
• Bachelor’s degree in organizational behavior, education, communications, business or public administration or related field; and two years of professional experience.
• Strong public speaking, presentation, and communication skills.
• Ability to analyze training needs and adapt content for diverse audiences.
• Knowledge of adult learning principles and instructional design.
• Organizational and time management skills to coordinate multiple training initiatives.
• Proficiency with technology and online training platforms
• Experience in government or public sector environments is preferred with experience in tax administration a plus but not necessary.