Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 12+ mo(s)
Skills
Please refer to job description
Job Details
Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.
Role: Twilio Support Engineer
Location: Remote (US or Canada)
Duration: 6+ Month Contract (Extendable)
Job description:
8+ years of telecom experience required. For example, you have implemented, deployed and/or maintained/supported primarily in Twilio Contact center & API or Avaya/Cisco/OpenVBX/or similar platforms of significant size.
The time management skills to handle a large volume of tickets while maintaining high Customer Satisfaction and meeting SLA targets
Demonstrated technical background and application
Demonstrated history of customer focus and empathy
Ability to diplomatically address customer concerns and provide feedback
Expert level knowledge of IP Telephony protocols is required
A firm understanding of the technology stacks common to the Web ecosystem
A demonstrated history of creating non-trivial applications in Java,. Net, Ruby, Python, PHP, Javascript or some other modern, general purpose programming language; Much of Twilio s functionality is exposed as REST APIs
You are good at and enjoy debugging other people s code.
Solid understanding of computer networking
Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties
You hold a Bachelor s degree or have equivalent work experience (5+ years industry experience in a similar role)
Demonstrated ability to make teams better
Experience working with team members in different geographic locations and timezones.
Demonstrated ability to mentor and coach other members of the team in technical and process aspects of their jobs.
Twilio operates a 24/7 support model so the ability to work weekends and holidays (as needed) may be required.
Sr. Account Manager - Enterprise Business
Net2Source Inc.
Direct # | Board # Ext. 509 | Fax:
Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873
LinkedIn:
Website:
Role: Twilio Support Engineer
Location: Remote (US or Canada)
Duration: 6+ Month Contract (Extendable)
Job description:
8+ years of telecom experience required. For example, you have implemented, deployed and/or maintained/supported primarily in Twilio Contact center & API or Avaya/Cisco/OpenVBX/or similar platforms of significant size.
The time management skills to handle a large volume of tickets while maintaining high Customer Satisfaction and meeting SLA targets
Demonstrated technical background and application
Demonstrated history of customer focus and empathy
Ability to diplomatically address customer concerns and provide feedback
Expert level knowledge of IP Telephony protocols is required
A firm understanding of the technology stacks common to the Web ecosystem
A demonstrated history of creating non-trivial applications in Java,. Net, Ruby, Python, PHP, Javascript or some other modern, general purpose programming language; Much of Twilio s functionality is exposed as REST APIs
You are good at and enjoy debugging other people s code.
Solid understanding of computer networking
Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties
You hold a Bachelor s degree or have equivalent work experience (5+ years industry experience in a similar role)
Demonstrated ability to make teams better
Experience working with team members in different geographic locations and timezones.
Demonstrated ability to mentor and coach other members of the team in technical and process aspects of their jobs.
Twilio operates a 24/7 support model so the ability to work weekends and holidays (as needed) may be required.
Sr. Account Manager - Enterprise Business
Net2Source Inc.
Direct # | Board # Ext. 509 | Fax:
Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873
LinkedIn:
Website: