Overview
Remote
Hybrid
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 3 Month(s)
Skills
Workflow
Telephony
BYOD
Cadence
Oracle Application Express
Apex
OAuth
SAML
SSO
Transcription
Salesforce.com
Sales
Cloud Computing
Job Details
Salesforce Architect - Service Cloud Voice (BYOT with Natterbox) & Sales Cadences 2.0
Salt Lake City, UT
Remote 3 Months
Role Summary
Own the end-to-end strategy and delivery for integrating Natterbox with Salesforce Service Cloud Voice (BYOT) and rolling out Sales Cadences 2.0 (Sales Engagement). You'll lead discovery, architecture, governance, and adoption to enable high-quality voice experiences and scalable sales workflows
Required Experience
- 7 10+ years on Salesforce; 3+ years telephony/CCaaS/CTI; hands-on SCV (Partner Telephony/BYOT) and Natterbox experience.
- Strong Sales Engagement (HVS) including Cadence Builder, branching/exit, sales work queues, and template governance.
- Deep knowledge of Service Cloud fundamentals: Omni-Channel, Case/Lead/Contact processes, entitlement SLAs.
- Integration expertise: Flows, Platform Events, Apex (readable design), REST APIs, Named Credentials, OAuth/SAML SSO.
- Proven delivery lead: workshops, backlog, architecture decision records, and phased rollouts.
Nice to Have
- Experience with Einstein Conversation Insights/Transcription, Knowledge, Digital Engagement.
Certifications (Preferred)
- Salesforce Service Cloud Consultant, Sales Cloud Consultant, Administrator/Advanced Admin, Platform App Builder.
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