User Support Specialist-Expert

Overview

On Site
$45 - $55
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

Customer Service
IT Security
Technical Support
Microsoft Power BI
Microsoft Windows
Information Technology
Microsoft SharePoint
Computer Hardware

Job Details

Role: User Support Specialist-Expert

Location: Raleigh, NC

Work Mode: Onsite

Employment Type: Contract

Interview Mode: Only In Person

Job Description

  • The Information Technology Division within the client provides IT leadership, services, and consultation. It supports the programs and divisions of the client with tools and technologies.
  • General on-site IT support for the Central Raleigh Office This is advanced work in providing consultation,
  • support and/or training for technology-based systems. Employees may provide support of hardware, applications, operating systems, and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.

Skills Required:

  • Broad knowledge and skills from a range of technologies to address work assignments. Required 3 Years
  • General knowledge of IT security principles Required 3 Years
  • General knowledge of Microsoft OS and general productivity tools; MS Office, SharePoint, OneDrive, OneNote, Power BI, and other general applications Required 3 Years
  • Skilled customer service professional Required 3 Years
  • Skilled IT consultant with ability to solve and/or prevent technical problems. Required 3 Years
  • Ability to independently resolve routine and non-routine issues on software and/or hardware. Required 3 Years
  • Ability to organize and follow complex and/or detailed technical procedures. Required 3 Years
  • Ability to solve unexpected problems associated with projects and daily work. Required 3 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.