Overview
Skills
Job Details
Role : User Support Specialist-Expert
Client : Government of North Carolina(NCDOT)
Work Type : Onsite
Payrate : 43$ Per Hour
Duration : 1 Year(Extendable)
As an equal opportunity employer, eSystems complies with all applicable laws, rules and regulations preventing discrimination against job applicants based on: race, ethnicity, religious beliefs, gender, gender identity, age, veteran status, marital status, physical challenges, or any other relevant factor
THE JD and the required skillset are below. Please make sure that the suitable candidate has atleast 90% of the skillset mentioned
The Information Technology Division within the Department of Environmental Quality (DEQ) provides IT leadership, services, and consultation. It supports the programs and divisions of the N.C. Department of Environmental Quality with tools and technologies.
General on-site IT support for the Central Raleigh Office This is advanced work in providing consultation,
support and/or training for technology-based systems. Employees may provide support of hardware, applications, operating systems, and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.
Skill | Required / Desired | Amount(Years) | |
Broad knowledge and skills from a range of technologies to address work assignments. | Required | 3 | |
General knowledge of IT security principles | Required | 3 | |
General knowledge of Microsoft OS and general productivity tools; MS Office, SharePoint, OneDrive, OneNote, Power BI, and other general applications | Required | 3 | |
Skilled customer service professional | Required | 3 | |
Skilled IT consultant with ability to solve and/or prevent technical problems. | Required | 3 | |
Ability to independently resolve routine and non-routine issues on software and/or hardware. | Required | 3 | |
Ability to organize and follow complex and/or detailed technical procedures. | Required | 3 | |
Ability to solve unexpected problems associated with projects and daily work. | Required | 3 |