Viva Suite SharePoint Online Customer Engineer

Job#: 2087673

Job Description:

Job Title: Viva Suite and SharePoint Online Customer Engineer

Location:?Remote

Job Description:

We are seeking a highly skilled and experienced Viva Suite and SharePoint Online architect to join our team. The ideal candidate will have extensive knowledge and hands-on experience with Viva Suite and SharePoint Online environments. This role involves managing and administering Viva Suite applications and SharePoint Online at the tenant level, integrating with Microsoft 365 services, and ensuring data governance and security.

Key Responsibilities:

Viva Suite Administration:

• Administer and manage Viva Suite applications at the tenant level, including configuration and deployment.
• Set up and maintain SharePoint Homesite integration for Viva Connections.
• Oversee Viva Engage administration using the Viva Engage Admin Center.
• Monitor and report on user engagement and adoption of Viva applications.
• Understand integration of all Viva modules with SharePoint Online, Microsoft 365 services, and Copilot.
• Assign and manage Viva Suite application licenses for users, managers, and leaders
• Configure admin and analyst roles (Privileged Role Administrator, Insights Administrator).
• Enable or disable advanced analysis features using PowerShell or the Microsoft 365 admin center.
• Manage Viva modules and app deployment in Teams
• Customize Viva Insights settings and add organizational data to the Viva Insights web app.
• Validate technical readiness and deployment for prioritized scenarios, including Copilot integration.
• Conduct training for Viva Insights and Copilot, targeting champions and end users.
• Verify governance, security, and permission settings for Viva Insights.
• Monitor adoption and change management planning, ensuring end users are equipped with proper skills.]
• Build and manage custom Copilot dashboards for advanced analytics.
• Understanding of VIVA features which are part of Seeded Enterprise Licensing and capabilities which are part of different licensing available for VIVA.
• Implementation of VIVA Learning with SharePoint as the Learning Provider, LinkedIn and Custom Providers
• Implementation and rollout of VIVA Amplify which involves curating and publishing across multiple communication channels
• Ability to differentiate between use cases of VIVA Glint Vs VIVA Pulse. Understanding on configurations involved with Glint especially Question Library, Report and Report Analytics

SharePoint Online Administration:

• Manage site collections at the tenant level.
• Design and implement hub site architecture.
• Utilize SPO Management Shell, PnP PowerShell module, and Microsoft Graph for tenant management.
• Oversee tenant-level external sharing and prevent oversharing.
• Administer and configure Microsoft Search and understand Microsoft Graph Search connectors.
• Integrate SharePoint Online with M365 Purview for data governance and information management.
• Implement data loss prevention, data retention, and sensitivity labels for SPO/ODFB.
• Manage Microsoft 365 backup and archive for SharePoint Online.
• Utilize SharePoint Advanced Management (SAM) Add-on features and controls.
• Classic and Modern Search
• Understanding of the latest updates and changes to SharePoint Online
• Understand GPO/Intune settings for managing the OneDrive for Business sync client.
• Apply best practices for the OneDrive for Business sync client.
• Implement end to end Information Architecture using the core capabilities of SharePoint Online
• Understanding of Taxonomies at Tenant Level and Site Collection Level.
• Migration planning, assessment and implementation using tools like SMAT, SPMT and Migration Manager to move from Network Shares, SP OnPrem and other SAAS Applications to SPO.
• Implement Site Designs and Site Scripts and use of PNP for creating Templates
• Performance and Throttling on SPO, what are the best practices related to those scenarios.
• Experience with Modernization Scanner to look on Classic Components being used on SPO Tenant and help out with remediation and planning on those.
• Understanding of Syntex services like OCR, Autofill Columns, Taxonomy Tagging, Image Tagging, Content Center.
• Understanding of SharePoint Online Agents.

Development and Integration:

• Understand the concepts of using SharePoint Framework (SPFx) and PowerShell with SharePoint, with understanding on Application Catalogs for deployment on SPO
• Integrate Viva Connections with SharePoint Online and set up SharePoint Homesite integration.
• Configure Viva Connections experience for users.
• Administer and manage Viva Engage at the tenant level using the Viva Engage Admin Center.
• Understand the concepts of integrating 3rd party services with Viva Learning

Training and public speaking:

• Facilitating 1 to many workshops with materials provided
• Training and upskilling basic to highly proficient customers in administration and use of Viva applications (Insights, Engage, Pulse, Connections, Amplify) and SharePoint Online.
• Scoping customer needs to customize deliveries.

Qualifications:

• Proven experience in SharePoint Online and Viva suite administration and usage.
• Strong understanding of data governance and security practices for Viva applications and SharePoint Online.
• Excellent problem-solving and troubleshooting skills.
• Ability to work collaboratively with cross-functional teams.
• Strong customer communication skills with effective response times and turnarounds.
• Excellent public speaking skills and confidence in speaking to groups of people.
• Ability to build professional relationships and be agnostic to potential conflicts within the customer and their teams.

If you are passionate about Viva and SharePoint Online and have the skills and experience we are looking for, we would love to hear from you!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.