Voice coach

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .

Work Locations: Scottsdale, Arizona (5 days Onsite)

Employment Type: Full Time

Max Salary: $90K to $95K

24/7 shift including night shifts

Skill Requirement:

Job Description Service Desk QC

Responsibilities

• Conduct coaching sessions aimed at improving communication skills to enhance overall customer experience
• Conduct regular Call Ticket Chat and Email audits to ensure adherence to process and policy standards Provide constructive feedback to agents Share important process updates in team huddles
• Maintain and share detailed reports on quality audits conducted ensuring transparency and continuous improvement
• Engage with clients to understand their training needs and tailor coaching accordingly
• Train and coach associates on accent neutralization and effective verbal communication
• Foster a positive environment through regular feedback coaching and training in conversational skills
• Define clear performance standards and expectations to motivate agents toward excellence
• Conduct regular re sessions to reinforce quality standards and best practices
• Identify operational issues and suggest possible improvements

Requirements

• A positive detail oriented and empathetic facilitator
• Excellent written and verbal communication skills with hands-on experience in Coaching Quality audits and feedback mechanisms
• Bachelor's degree in a related field
• Proven work experience as a Quality Analyst Voice Coach Communication Trainer or a similar role
• Excellent customer service skills
• Excellent Interpersonal and analytical skills
• Ability to motivate and create an engaging learning environment
• Good time management and organizational skills
• Creative disciplined and resilient under pressure
• Ability to handle stressful situations
• Ability to offer enhanced customer experience
• Experience in any ITSM tool will be an added advantage

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.