Workforce Management Analyst

Overview

Hybrid
$30 - $40
Contract - Independent
Contract - 24 Month(s)

Skills

Analytical Skill
Analytics
Attention To Detail
Business Development
Clinical Research
Collaboration
Communication
Conflict Resolution
Cost Reduction
Dashboard
Data Analysis
Decision-making
FOCUS
Finance
Forecasting
JD
KPI
Leadership
Life Sciences
Pharmaceutics
Management
Process Improvement
Medical Devices
Microsoft Excel
Microsoft Power BI
Optimization
Problem Solving
Productivity
Quality Assurance
Recruiting
Regulatory Compliance
Reporting
Research and Development
Resource Allocation
Scheduling
Science
Tableau
WFM
Workforce Management

Job Details

Here s a polished redraft of the JD using Our Client instead of the company name, while keeping it professional and candidate-facing:

Workforce Management Analyst Location: [Insert Location or Hybrid/Remote]
Client: Our Client (Global Life Sciences Organization)

About Our Client:
For the past 20 years, our client has been improving the health and wellness of patients by providing advice and expertise that empowers biotech, medical device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and bring new therapies to market.

They partner with clients through an advise-build-operate model across the complete product lifecycle. With deep expertise in regulatory sciences, clinical research, quality & compliance, pharmacovigilance, medical information, and R&D technology, our client delivers end-to-end, customizable consulting solutions that de-risk and accelerate high-profile drug and device programs.

Job Summary:
The primary function of the Workforce Management Analyst is to support the Associate Director, Workforce Management & Insights in managing the Workforce Management platform and leveraging analytical tools to generate reporting within the Contact Center.

Essential Functions:

  • Support workforce optimization by managing staffing levels, forecasting labor needs, scheduling employees, and analyzing workforce data.

  • Collaborate with cross-functional teams to ensure efficient resource allocation aligned with business objectives.

  • Execute workforce management strategies, monitor KPIs, and identify areas for improvement.

  • Forecast labor demand, staffing requirements, and support talent acquisition strategies.

  • Utilize data analytics to track productivity, absenteeism, overtime, and adherence to schedules for data-driven decision-making.

  • Assist in developing and implementing automated scheduling systems for efficient staff allocation.

Skills & Abilities:

  • Ability to collaborate with Business Development, QA, Operations, HR, and Finance to align workforce strategies with company goals.

  • Strong analytical and problem-solving skills with proficiency in WFM systems, Power BI/Tableau, and advanced Excel.

  • Ability to design dashboards and visualizations to support decision-making.

  • Strategic thinker with a focus on process improvement, cost savings, and efficiency.

  • Excellent communication and collaboration skills across teams.

  • Detail-oriented with the ability to manage multiple deadlines.

Qualifications:

  • Bachelor s degree in Business or related field (or equivalent experience).

  • 3+ years of relevant experience in a contact center environment in a leadership, reporting, analytics, or WFM role.

  • 3+ years of experience working with WFM software platforms.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Application Management Services LLC