Overview
On Site
USD 39.00 - 42.00 per hour
Full Time
Skills
Productivity
Problem Solving
Computer Hardware
Customer Service
AIM
Regulatory Compliance
Training
Knowledge Base
Service Desk
ROOT
Presentations
Network
Microsoft Office
Microsoft Outlook
Analytical Skill
Communication
Organized
Service Delivery
Change Request Management
Incident Management
Change Management
KPI
Supervision
Positive Attitude
Technical Support
Service Management
Printer Support
Testing
ITIL
Problem Management
Root Cause Analysis
Lean Methodology
Attention To Detail
Teamwork
Microsoft Windows
OS X
Mobile Devices
Microsoft Azure
Virtual Desktop
Computer Networking
Wireless Communication
LAN
Telephony
Intellectual Property
IP
Microsoft
Audiovisual
AV
ServiceNow
Software Packaging
Computer Science
Information Technology
Management
Agile
Continuous Improvement
Taxes
Life Insurance
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
The Digital Workplace End User Support staff is responsible for assisting end users with issues related to software hardware, collaboration tools, productivity applications as well as other IT related services. The support staff is responsible for diagnosing and resolving problems, patiently providing friendly and efficient customer service as well as educating users on how to use the software and hardware effectively. They need to possess process and procedural knowledge of service management practices including ITIL and similar frameworks. They should be well versed in documenting knowledge base and technical articles to enhance service delivery. They must communicate, collaborate, and coordinate with cross-functional teams to ensure we provide excellent customer service experience. They aim to achieve Workplace Operations objectives while adhering to security and compliance policies ensuring the end users receive the utmost care and support possible. PRIMARY RESPONSIBILITIES Provide end user support with diagnosing and resolving technical problems. Provide timely response and support for escalated incidents with a proactive approach. Collaborate with overall IT support and service delivery teams on technology service planning and implementation. Manage service delivery providers to meet SLAs and KPIs. Recommend continuous improvements for Service Desk processes. Provide system orientation and training to users and peers. Document technical issues and solutions in the ticketing tool. Prepare and present KB Articles for Service Desk CSRs. Troubleshoot technical issues and identify root causes. Analyze incidents and service requests to meet operational needs. Monitor shared mailbox to assist end users with queries and issues. Deliver presentations on open and ageing incidents, service requests, and tasks. KNOWLEDGE/SKILLS Deep understanding of end user platforms (Windows/macOS) and device management. Working knowledge of Microsoft Intune / JAMF Pro. Experience supporting end users with all types of IT issues that includes Applications, Infrastructure, Network, Voice, Security etc Understanding and familiarity with Microsoft Office 365 apps (Outlook, Teams, SharePoint, OneDrive) and their interconnectivities. Working knowledge of supporting modern conference rooms with collaborative tools and technologies. Possesses analytical skills to identify patterns, relationships, causes, and effects to form conclusions. Strong interpersonal skills - Influences and effects change across business lines at senior levels. Knowledge of Service Management Ticketing Tools. Excellent verbal and written communication skills. Detail-oriented - thorough, accurate, organized, and quality-centered. Customer focused - prioritizes employee experience during pilots, incidents, and service delivery. ITIL process frameworks - Service Request Management, Incident Management, Change Management. Often computes and analyzes SLAs and KPIs. Self-starter that requires minimum supervision and brings a positive attitude to the workplace. Can learn independently and train peers or end users without hesitation. EDUCATION AND EXPERIENCE A bachelor's degree in computer science, IT, engineering, or a related field is required or equivalent experience. 3-5 years of experience in Digital Workplace End User Support for mid-to-large organizations. Required experience in managing digital workplace tools including collaboration tools and device enrollment/management. Knowledge of service management practices to adapt to frequent operational changes. Proven ability to manage End Users across different geographic locations.
Skills
windows, azure, intune, jamf, mobile device, itil, Mac OS, printer support, testing software
Top Skills Details
windows,azure,intune,jamf,mobile device,itil,Mac OS
Additional Skills & Qualifications
- ITIL process frameworks Problem management / RCA Process metrics & governance Quality methodologies -- Lean / LSS Ability to execute Detail-oriented Conceptual thinking Teamwork and collaboration Technology Skills within the Digital Workplace Engineer include, and will vary based on role opening: End user devices and device management (primarily Windows and MAC OSx based) Mobile devices & technologies Microsoft InTune / JAMF Pro Microsoft Azure Virtual Desktop (or similar virtual desktop solution) Networking Solutions, WiFi and LAN-based Telephony, IP and PABX based Secure Print Solutions, devices and technologies Digital Collaborative meeting technology and collaboration spaces (Microsoft Teams preferred) AV technologies Service Now App Store Software packaging and deployment Bachelor's degree in Computer Science, Information Technology, Engineering, or related field is required or relevant experience 5-7 years of progressively responsible experience as a Digital Workplace Engineer, or Systems Engineer, in mid to large-sized organizations Digital workplace tool management expertise: management tools, techniques, monitoring and integration Experience with a continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity Experience using automation to drive continuous improvement
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $39.00 - $42.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Princeton,NJ.
Application Deadline
This position is anticipated to close on Sep 26, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Digital Workplace End User Support staff is responsible for assisting end users with issues related to software hardware, collaboration tools, productivity applications as well as other IT related services. The support staff is responsible for diagnosing and resolving problems, patiently providing friendly and efficient customer service as well as educating users on how to use the software and hardware effectively. They need to possess process and procedural knowledge of service management practices including ITIL and similar frameworks. They should be well versed in documenting knowledge base and technical articles to enhance service delivery. They must communicate, collaborate, and coordinate with cross-functional teams to ensure we provide excellent customer service experience. They aim to achieve Workplace Operations objectives while adhering to security and compliance policies ensuring the end users receive the utmost care and support possible. PRIMARY RESPONSIBILITIES Provide end user support with diagnosing and resolving technical problems. Provide timely response and support for escalated incidents with a proactive approach. Collaborate with overall IT support and service delivery teams on technology service planning and implementation. Manage service delivery providers to meet SLAs and KPIs. Recommend continuous improvements for Service Desk processes. Provide system orientation and training to users and peers. Document technical issues and solutions in the ticketing tool. Prepare and present KB Articles for Service Desk CSRs. Troubleshoot technical issues and identify root causes. Analyze incidents and service requests to meet operational needs. Monitor shared mailbox to assist end users with queries and issues. Deliver presentations on open and ageing incidents, service requests, and tasks. KNOWLEDGE/SKILLS Deep understanding of end user platforms (Windows/macOS) and device management. Working knowledge of Microsoft Intune / JAMF Pro. Experience supporting end users with all types of IT issues that includes Applications, Infrastructure, Network, Voice, Security etc Understanding and familiarity with Microsoft Office 365 apps (Outlook, Teams, SharePoint, OneDrive) and their interconnectivities. Working knowledge of supporting modern conference rooms with collaborative tools and technologies. Possesses analytical skills to identify patterns, relationships, causes, and effects to form conclusions. Strong interpersonal skills - Influences and effects change across business lines at senior levels. Knowledge of Service Management Ticketing Tools. Excellent verbal and written communication skills. Detail-oriented - thorough, accurate, organized, and quality-centered. Customer focused - prioritizes employee experience during pilots, incidents, and service delivery. ITIL process frameworks - Service Request Management, Incident Management, Change Management. Often computes and analyzes SLAs and KPIs. Self-starter that requires minimum supervision and brings a positive attitude to the workplace. Can learn independently and train peers or end users without hesitation. EDUCATION AND EXPERIENCE A bachelor's degree in computer science, IT, engineering, or a related field is required or equivalent experience. 3-5 years of experience in Digital Workplace End User Support for mid-to-large organizations. Required experience in managing digital workplace tools including collaboration tools and device enrollment/management. Knowledge of service management practices to adapt to frequent operational changes. Proven ability to manage End Users across different geographic locations.
Skills
windows, azure, intune, jamf, mobile device, itil, Mac OS, printer support, testing software
Top Skills Details
windows,azure,intune,jamf,mobile device,itil,Mac OS
Additional Skills & Qualifications
- ITIL process frameworks Problem management / RCA Process metrics & governance Quality methodologies -- Lean / LSS Ability to execute Detail-oriented Conceptual thinking Teamwork and collaboration Technology Skills within the Digital Workplace Engineer include, and will vary based on role opening: End user devices and device management (primarily Windows and MAC OSx based) Mobile devices & technologies Microsoft InTune / JAMF Pro Microsoft Azure Virtual Desktop (or similar virtual desktop solution) Networking Solutions, WiFi and LAN-based Telephony, IP and PABX based Secure Print Solutions, devices and technologies Digital Collaborative meeting technology and collaboration spaces (Microsoft Teams preferred) AV technologies Service Now App Store Software packaging and deployment Bachelor's degree in Computer Science, Information Technology, Engineering, or related field is required or relevant experience 5-7 years of progressively responsible experience as a Digital Workplace Engineer, or Systems Engineer, in mid to large-sized organizations Digital workplace tool management expertise: management tools, techniques, monitoring and integration Experience with a continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity Experience using automation to drive continuous improvement
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $39.00 - $42.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Princeton,NJ.
Application Deadline
This position is anticipated to close on Sep 26, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.