level 1 technician

CCS is looking for a Level 1 Desktop Support Technician to join our onsite team at one of our clients in Commack, NY. In addition to technical skills, the right candidate should be customer-focused, a team player, and able to thrive in a busy environment.

Salary: $40,000 - $44,000

Technical Skills:

• Hardware and Software Proficiency:
  • Knowledge of computers, printers, projectors, interactive whiteboards, and other classroom technology.
  • Understanding of operating systems (Windows, macOS, Chrome OS) and common software applications (Microsoft Office Suite, Google Workspace).
  • Ability to troubleshoot and fix hardware and software issues.
• Networking:
  • Basic understanding of network infrastructure (wired and wireless).
  • Ability to connect devices to the school network and troubleshoot connectivity problems.
• Audiovisual Equipment:
  • Knowledge of audio and video equipment (microphones, speakers, cameras, etc.).
  • Skill in setting up and operating audiovisual equipment for presentations, meetings, and events.

Interpersonal Skills:

• Communication:
  • Ability to communicate effectively with teachers, students, and other staff members, both verbally and in writing.
  • Patience and empathy when dealing with users who may have limited technical knowledge.
• Problem-Solving:
  • Ability to diagnose and troubleshoot technical issues in a timely and efficient manner.
  • Creative problem-solving skills to find innovative solutions to challenges.
• Organization and Time Management:
  • Ability to manage multiple tasks and prioritize work effectively.
  • Strong organizational skills to keep track of inventory, equipment, and repair records.
• Adaptability:
  • Willingness to learn new technologies and adapt to changing educational needs.
  • Flexibility to work on various projects and tasks as needed.

Additional Skills:

• Data Privacy and Security:
  • Awareness of data privacy regulations and best practices for protecting student information.
  • Ability to follow security protocols to safeguard school networks and devices.

Qualifications:

• 1-3 years of technical experience, deskside preferred
• 2+ years of customer service experience
• Strong understanding of Windows OS & Chrome OS
• Prior experience with a ticketing system
• CompTIA A+ certified
• Able to lift 50+ pounds