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Performance Reporting Analyst

TriWest Healthcare Alliance

•

Phoenix, Arizona, USA

Full-time

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only). Our Department of Defense contract requires ship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military family members are encouraged to apply! Job Summary Provides and develops processes for reports, analysis and metrics to support recommendations regarding Ca
Posted 2 days ago | Updated moments ago

Senior Business Analyst (Dynamics 365 Customer Service Implementation)

Medline Industries, LP

•

Northfield, Illinois, USA

Full-time

Job Summary We are seeking a Senior Business Analyst with expertise in implementing Microsoft Dynamics 365 Customer Service (D365 CS). The ideal candidate will play a pivotal role in gathering and analyzing business requirements, designing solutions, and driving the successful deployment of D365 CS. Analyze current Customer Service Helpdesk business processes and help innovate and improve with new processes, systems, workflows, or software enhancements. This role will collaborate closely with s
Posted 23 days ago | Updated moments ago

Cloud Data Solutions Analyst 4

Ohio State University

•

Dublin, Ohio, USA

Full-time

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In o
Posted 60+ days ago | Updated 3 hours ago

Call Center Architect

Spruce Technology Inc.

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No location provided

Full-time, Contract

The NYC Office of Technology and Innovation is seeking a Public Safety Emergency Communications Senior Engineer responsible for providing support and engineering oversight for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City.Scope of Services: Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment. Configure and test Emergency Communic
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Posted 60+ days ago | Updated moments ago

Nice InContact CXone resource

Software People, Inc.

•

Lansing, Michigan, USA

Contract, Third Party

In person interview needed. Onsite from day 1 Location: Lansing, MI Duration: 12- 12+ months (High Possibility of Further Extensions) Responsibilities Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subje
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Posted 60+ days ago | Updated 2 days ago

Associate Creative Director

Hirextra

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Las Vegas, Nevada, USA

Contract

Job Description We are seeking a hands-on Associate Creative Director (ACD) with a strong foundation in User Experience (UX)design, team leadership, and client strategy. This role will be fully embedded onsite with one of our major banking clients, serving as a senior leader within the experience design team. The ACD will play a critical role in translating business requirements into actionable UX strategies while mentoring designers and fostering collaboration between multidisciplinary teams.
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Posted 12 days ago

Nice CXOne IVR Lead Developer

United Technology

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US

Third Party

About the Role: We are seeking a highly skilled NICE CXone IVR Lead to drive the design, development, and optimization of IVR (Interactive Voice Response) solutions on the NICE CXone platform. The ideal candidate will have extensive experience in CXone Studio, IVR call flows, ACD, speech analytics, bot integrations, and omnichannel contact center solutions. Key Responsibilities: Design, develop, and enhance IVR call flows using NICE CXone Studio. Lead the end-to-end implementation and i
Posted 24 days ago | Updated 1 day ago

Systems Administrator

Omm IT Solutions

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Washington, District of Columbia, USA

Full-time

Please Note: This is 100% On-Site position. Contract Duration: 4 Years Place of performance: 1331 F Street NW, Suite 1000, Washington, DC 20004 Work hours: 7:00 AM to 6:00 PM (Eastern) Monday through Friday excluding Federal holidays. Job Responsibilities: Maintain and monitor server operating systems, ensuring standard configurations and compliance with security settings. Apply patches, releases, and updates to server operating systems, assessing their impacts and performing necessary correcti
Posted 3 days ago | Updated 4 hours ago

CRM Lead with Oracle Service Cloud and integration with Genesys Cloud CX

CA-One Tech Cloud Inc.

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Remote

Contract, Third Party

Role: CRM LEAD Location : Remote Duration: Long Term Job Description : Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expe
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Posted 3 days ago | Updated 3 days ago

Onsite CRM Lead with Genesys exp

CA-One Tech Cloud Inc.

•

Remote

Contract, Third Party

Onsite CRM Lead Position Remote Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives i
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Posted 3 days ago | Updated 2 days ago

CRM Lead

Tech Mahindra (Americas) Inc.

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San Jose, California, USA

Full-time

We are looking for CRM Lead in San Jose, CA. Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.Analyze business requirements and translate them in
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Posted 4 days ago

Lead Java Full Stack Developer

OrbITpeople

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Georgia, USA

Contract, Third Party

Job Title: Lead Java Full Stack Developer Job Summary: We are seeking an experienced ACD Administrator LD with 6 to 9 years of experience to join our dynamic team. The ideal candidate will have a strong background in Spring Boot, Angular 2 - 8, and Core Java. This hybrid role requires excellent technical skills and the ability to work effectively in a collaborative environment. The position offers a day shift schedule with no travel required. Experience: 6 - 9 years Required Skills: Technical Sk
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Posted 11 days ago | Updated 1 day ago

Help Desk Analyst

Dunhill Professional Search

•

Arlington, Virginia, USA

Full-time

Help Desk Analyst Secret Clearance Required We are looking for a candidate that has a knack for clear communication, a patient demeanor, and experience in a fast-paced technical support environment to work fully remote supporting a program working with the Army. Job Description: Your daily responsibilities will include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position requires a proactive approach to problem-solving and
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Posted 12 days ago | Updated 4 hours ago

Network Security Engineer

DMV IT Consulting

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Remote

Full-time

Hi Everyone, Please look into the requirement and share me relevant profiles to The contractor is responsible for the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. Analyzing and defining network systems requirements.Implement solutions.Plan and track projects and coordinate interagency
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Posted 53 days ago | Updated 10 days ago

Sr. Network Engineer

New Millennium Consulting

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New York, New York, USA

Contract

One of our clients in Brooklyn, NY is urgently looking for a Sr. Network Engineer. Hourly: $75 - $85 per hour (W2) Duration: 1 year + MANDATORY SKILLS/EXPERIENCE Candidates who do not have the mandatory skills will not be considered At least 10 years of experience working in a Data Center or in the field supporting related work. 8+ years of experience in network support, LAN/WAN troubleshooting.8+ years of experience in communications routing, transport, and delivery (Wireline, Wirelessand VoIP)
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Posted 17 days ago | Updated 1 day ago

Mainframe Application Programmer

Sonus Software Solutions Inc.

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Charleston, West Virginia, USA

Contract

Job Role: Mainframe Application ProgrammerLocation: Charleston, WV(On-Site)Duration- 4 Years Contract JOB DESCRIPTION: QUALIFICATIONS:Vendor, or Vendor s staff if requirements are inherently limited to individuals rather than corporate entities, shall have the following minimum qualifications:The Application Programmer Analysts must have at least (2) two years of paid full-time experience programming in IBM Mainframe, designing and maintaining enterprise level complex COBOL/CICS/DB2 environment.
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Posted 16 days ago | Updated 16 days ago

Help Desk Analyst

Trigyn Technologies, Inc.

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Philadelphia, Pennsylvania, USA

Third Party, Contract

Trigyn has a long-term contract opportunity for Help Desk Analyst with our direct client - a major utility services firm based in Philadelphia, Pennsylvania. Details on the role are listed below: Note: This assignment is five days on-site, in Philadelphia, PA. Minimum skills and experience: ? Minimum 2 years of experience working in single point of contact help desk. ? Experience using GroupLink's Everything Helpdesk and Jira?s Service Management application. ? Strong customer service skills;
Posted 60+ days ago | Updated moments ago

Senior Telecom Genesys Engineer

IT Associates, Inc.

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Remote

Full-time

Sr Telecom Genesys Engineer DIRECT HIRE ROLE100% REMOTEThere are multiple roles - Java, Sr Java and Lead Java DeveloperStart Date - 2nd June ( after Background check and drug test )My client is the world s largest provider of mental health servicesJob Summary My client seeks a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and
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Posted 3 days ago

Avaya Network Engineer

Dexian Signature Consultants

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Charlotte, North Carolina, USA

Contract

Job Summary: Dexian is seeking a Avaya Network Engineer for an opportunity with a client located in Charlotte, NC. Responsibilities: This includes designing and implementing Avaya-specific solutions for communication networks, considering factors like network topology, security, and scalability Identifying and resolving issues within the Avaya telecommunications infrastructure, ensuring optimal performance and up time Keeping abreast of new Avaya products, technologies, and best practices to im
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Posted 24 days ago | Updated 4 hours ago

Mainframe Application Programmer

Sonus Software Solutions Inc.

•

Charleston, West Virginia, USA

Contract

Hello, Greetings from Sonus Software Solutions Inc. My name is Sam and I m a Recruiting Manager with Sonus Software Solutions based in Orem, UT. I m working on the below urgent requirement for one of our high profile. Please send me your updated copy resume and hourly rate requirements asap Email: you can reach me: EXT: 203 Job Role: Mainframe Application Programmer Location: Charleston, WV(On-Site) Duration- 4 Years Contract JOB DESCRIPTION: QUALIFICATIONS: Vendor, or Vendor s staff if require
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Posted 16 days ago | Updated 4 days ago