ACD Jobs in Tennessee

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Business Analyst - ACD/IVR, Nice CXOne

People Force Consulting Inc

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Remote

Contract

As a Technical Business Analyst, We are seeking a detail-oriented and analytical Technical Business Analyst to support our contact center ACD/IVR builds under the Nice CXOne platform. This role involves gathering and analyzing business requirements, designing solutions, and ensuring successful implementation to enhance our customer service capabilities. Responsibilities: - Gather and document business requirements for ACD/IVR builds.Collaborate with stakeholders to understand their needs and tr
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Posted 8 days ago | Updated 19 hours ago

Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform)

E-Solutions, Inc.

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California, USA

Third Party

Title: Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform) Location: Remote Duration: Contract JD: Responsibilities: - Gather and document business requirements for ACD/IVR builds. Collaborate with stakeholders to understand their needs and translate them into technical specifications. Work closely with the engineering team to ensure accurate translation of requirements into technical solutions. Conduct data analysis to identify trends and insights that inform decisi
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Posted 9 days ago | Updated 1 day ago

Telephony Administrator

Patriot Talent Solutions

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Knoxville, Tennessee, USA

Full-time

Knoxville, TN | Telephony Administrator | Full-time We are actively recruiting a Telephony Administrator for our client in Knoxville, TN. This is a hybrid direct placement opportunity that will require working onsite for approximately the first 90 days. The successful candidate will be an active member of the IT Telephony team, administering and providing central accountability for all telecommunications services, to include those activities associated with the project design, organization, expa
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Posted 25 days ago

Associate Director, Scientific Nomenclature and Reference Data

Merck & Company Inc

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Remote or Rahway, New Jersey, USA

Full-time

Job Description The Associate Director of Scientific Nomenclature and Reference Data is responsible for assigning accurate chemical nomenclature to small molecules and biologics, as well as creating and maintaining reference data utilized across the company. The incumbent will play a pivotal role in meeting cross-divisional and regulatory requirements by their strong scientific background, excellent communications skills, and project management skills to derive high-quality reference data to me
Posted 60+ days ago | Updated moments ago

CRM Lead with Oracle Service Cloud and integration with Genesys Cloud CX

CA-One Tech Cloud Inc.

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Remote

Contract, Third Party

Role: CRM LEAD Location : Remote Duration: Long Term Job Description : Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expe
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Posted 2 days ago | Updated 2 days ago

Onsite CRM Lead with Genesys exp

CA-One Tech Cloud Inc.

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Remote

Third Party, Contract

Onsite CRM Lead Position Remote Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives i
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Posted 2 days ago | Updated 1 day ago

Network Security Engineer

DMV IT Consulting

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Remote

Full-time

Hi Everyone, Please look into the requirement and share me relevant profiles to The contractor is responsible for the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. Analyzing and defining network systems requirements.Implement solutions.Plan and track projects and coordinate interagency
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Posted 52 days ago | Updated 9 days ago

Senior Telecom Genesys Engineer

IT Associates, Inc.

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Remote

Full-time

Sr Telecom Genesys Engineer DIRECT HIRE ROLE100% REMOTEThere are multiple roles - Java, Sr Java and Lead Java DeveloperStart Date - 2nd June ( after Background check and drug test )My client is the world s largest provider of mental health servicesJob Summary My client seeks a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and