Genesys Developer Jobs

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Senior Helpdesk Specialist

PriceSenz

•

Dallas, Texas, USA

Contract

The Senior Helpdesk Specialist delivers exceptional technical support via phone and walk-up channels, resolving Windows and Microsoft issues, including application errors, system crashes, and network problems. Responsibilities include software installation, troubleshooting, and minor hardware issues. Proficiency with Remedy, Genesys, Active Directory, Microsoft Azure, PowerShell, OneNote, SharePoint, SCCM Remote Control Viewer, and TeamViewer is required. Key Responsibilities: Provide technical
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Posted 1 day ago | Updated 2 hours ago

NG-911 Call Centre Telephony SME

Global It Solutions Usi Inc

•

New York, New York, USA

Contract, Third Party

Hello!! Greetings from the Global IT Solutions USI, Inc. We have an immediate need for one of our Direct End-client(s). So, please go through the below Job Description and if you are interested, apply with your latest resume along your contact details, so that we will be able to get in touch with you, to discuss more about the position. Candidates that are authorized to work for any employer in United States without Sponsorship are encouraged to apply. Position: NG-911 Call Centre Telephony SMEC
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Posted 1 day ago

Enterprise Solution Architect

Sincera Technologies, Inc.

•

Remote

Third Party, Contract

IT Architecture experienceProven track record as a technical leader in large-scale system architecture, architecture roadmap with a focus on innovation, and the practical application of new technologies.Deep understanding of the Call Center domain and Generative AI applications.Excellent knowledge of Salesforce applications including Sales, Service, Field Service, and Marketing Cloud.Experience with Generative AI technologies and their application in improving customer service and sales operatio
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Posted 15 days ago | Updated 12 days ago

Technical / Desk Support - II

Techno-Comp, Inc.

•

Remote

Third Party, Contract

Job Title: Technical / Desk Support - II Work Location: Albuquerque, NM (REMOTE) Duration: Long Term Contract Job Description: You will provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEM s including Cisco, Juniper, and Cradle point. It is also preferred if you have mid-level experience with MACD (Moves
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Posted 9 days ago | Updated 5 hours ago

Technical Support II

Techno-Comp, Inc.

•

Albuquerque, New Mexico, USA

Contract, Third Party

Job Title: Technical Support II Duration: Long Term Location: Albuquerque, NM Interview: Telephonic & F2F/Skype NOTE: Current need is for the 3rd shift (9:30 PM EST to 6:00 AM EST) Description: You will provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEM s including Cisco, Juniper, and Cradlepoint. It is
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Posted 8 days ago | Updated 5 hours ago

Telephony SME

Sensiple Inc.

•

Brooklyn, New York, USA

Contract, Third Party

Job Title: Telephony SME Location: Brooklyn, NY 11201 (Onsite) Duration: 12 Months Contract Job Description: SCOPE OF SERVICES Review business and requirements analysis and design documents, providecomments.Review test, Implementation, and cutover plans.Advise operational and technical team membersUnderstand customer requirements, both technical and operationalCollaborate with business partners to manage testing supportMANDATORY SKILLS/EXPERIENCE Experience with Public Safety E-911 system12 year
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Posted 1 day ago | Updated 2 hours ago

Technical Product Owner | Pharma | Direct Client

TWIG International

•

New Brunswick, New Jersey, USA

Third Party, Contract

We are directly working with the hiring manager and seeking a TPManager/Owner Contract role to meet the Data & Analytics for our direct client in Pharmaceutical industry. Duration: Contract (c2c/1099/w2) Location: New Brunswick, NJ Onsite (Hybrid 3-4 days must) Role Overview/ Required skills: We are looking for a Sr. TPO 10+ years of experience to meet the Data & Analytics needs for our Global Services function. This is a key function for Corporate, looking for one who has established experienc
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Posted 2 days ago

NG911 NYPD Telephony SME, 12+

Absolute Information Technologies Inc.

•

Brooklyn, New York, USA

Full-time, Part-time, Contract, Third Party

On Site, 2 MTC, Brooklyn, NY Scheduled Work Hours: Normal business hours Monday-Friday 35 hours/week SCOPE OF SERVICES NYPD - Telephony SME Review business and requirements analysis and design documents, provide comments. Review test, Implementation, and cutover plans. Advise operational and technical team members Understand customer requirements, both technical and operational Collaborate with business partners to manage testing support MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not h
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Posted 1 day ago

NG911 Telephony SME

Innovee Consulting LLC

•

Brooklyn, New York, USA

Third Party, Contract

Role: Telephony SME Location: Brooklyn, NY Duration: 12 Months Job Description: Review business and requirements analysis and design documents, provide comments. Review test, Implementation, and cutover plans. Advise operational and technical team members Understand customer requirements, both technical and operational Collaborate with business partners to manage testing support Mandatory Skills: 12 years of Call Center Call Handling systems experience Experience with Public Safety E-911
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Posted 1 day ago | Updated 5 hours ago

NG911 NYPD Telephony SME

Berrysoft Consulting

•

Brooklyn, New York, USA

Contract

Client: NYC OTI Job Title: NG911 NYPD Telephony SME Location: 2 MTC Brooklyn, NY,11201 Hours: ALL GOVERNMENT POSITIONS LIMIT WORK WEEK TO BE 35 40 HOURS. THIS POSITION WILL ALLOW 35.00 - HOURS PER WEEK. PLEASE DO NOT ASSUME THAT OVERTIME WILL BE ALLOWED. Duration: 12 Months Interviews: WebEx / Teams / Online Job Description: SCOPE OF SERVICES Review business and requirements analysis and design documents, providecomments.Review test, Implementation, and cutover plans.Advise operational and techn
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Posted 1 day ago | Updated 3 hours ago

Senior Helpdesk Specialist

ANR Consulting Group, Inc.

•

Dallas, Texas, USA

Contract

Title: Senior Helpdesk SpecialistLocation: Dallas ,TXDuration: 12 Months Plus Minimum Requirements : The Senior Helpdesk Specialist will deliver exceptional technical support via phone and walk-up channels. This role entails resolving basic and complex Windows and Microsoft-related issues encountered by employees, including application errors, system crashes, and network connectivity issues. Additionally, the Specialist will handle software installation and troubleshooting, as well as mild PC an
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Posted 5 days ago

Next Gen 911 Telephony

Seneca Resources, LLC

•

New York, New York, USA

Contract

A NYC agency located in Brooklyn, NY is looking for a NextGen 911 Telephony Subject Matter Expert (SME) with extensive call center experience for a 12 month contract. Work Mode: onsite work in Brooklyn, Normal business hours Monday-Friday Pay Rate Range: $70.00 - $100.00 (based on experience) Job Description: As a Next Gen 911/Telephony SME, they would evaluate and recommend NG911 solutions involving- Emergency IP Network (ESINet) and NextGen Core Services (NGCS) network architecture. Collabor
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Posted 22 hours ago

Infrastructure Services Technical Project Manager

Manage My Dream, LLC

•

Woodlawn, Maryland, USA

Contract, Third Party

Position ID : OSOHE-1904 Position Title : Infrastructure Services Technical Project Manager Hybrid Location: Woodlawn,MD Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD. Selected candidate must be willing to work on-site at least 2 days a week. Note: Need only Local to MD Key Required Skills: Experience in the processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for ou
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Posted 27 days ago | Updated 8 days ago

Terchnical Product Owner

Prodware Solutions

•

New Brunswick, New Jersey, USA

Contract

Job Description: Title: Technical Product Owner Duration: 18+ Months Contract + Extension Location: New Brunswick, NJ (Hybrid role 3 days onsite and rest remotely) Notes from Manager: This is a key function for Corporate, looking for one who has established experience in the industry with stakeholder relationship, strategic imperatives and strong technical expertise with latest cloud technologies (GS uses Databricks on AWS). The business partners are technically savvy, demanding; the platform
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Posted 2 days ago

Cisco Voice Systems Architect

firstPRO, Inc

•

Miami, Florida, USA

Full-time

Strong customer-service orientation.Excellent written and oral communication skills.Excellent listening and interpersonal skills.Ability to communicate ideas in both technical and user-friendly language.Ability to conduct research into systems issues and products.We are looking for a highly skilled Senior Contact Center Voice Solutions Architect to join our IT service solutions team. This role involves developing, designing, and documenting enterprise-class SaaS/CCaaS solutions to meet and excee
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Posted 8 days ago

Telephony SME

VentureSoft Global

•

New York, New York, USA

Full-time, Third Party

NYPD - Telephony SME This is an immed: requirement, pl submt yr resume alomg with at least 2 references as we need to upload on client portal without which which the system will not allow. Need resume, hourly rate, and availability to be on SITE , Have to submit before Monday May 6th Review business and requirements analysis and design documents, provideReview test, Implementation, and cutover plans.Advise operational and technical team membersUnderstand customer requirements, both technical an
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Posted 48 days ago | Updated 21 hours ago

Analyst, Business Systems II

DP Professionals Inc

•

Columbia, South Carolina, USA

Contract

DPP is seeking a Business Systems Analyst for an opportunity in Columbia, SC. Work arrangement: Hybrid, 3 days per week onsite W2 position; 12 monthsSummary: Attend team meetings Attend customer meetings Understand Customer requirements and able to convert it to system requirements Work with customers, Project management team and other teams during projectsTop skills: Call Center as a Service (CCaas) Vendors like Genesys, Enghouse, Avaya, Amazon Connect Interactive Voice Response (IVR) Vendors l
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Posted 1 day ago | Updated moments ago

Network/System Engineer

Dexian Signature Consultants

•

Charlotte, North Carolina, USA

Contract

Job Summary: Dexian is seeking a Network/System Engineer for an opportunity with a client located in Charlotte, NC. Responsibilities: Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office Develop ROM/SOW quotes for projects for equipment placement and licensing Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement re
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Posted 23 days ago | Updated 2 hours ago

Network Engineer

Alldata LLC

•

Elk Grove, California, USA

Full-time

ALLDATA is the industry s #1 choice for unedited OEM automotive repair and collision information. Founded in 1986, the Elk Grove, California-based company has more than 115,000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs. More than 400,000 technicians trust ALLDATA s industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler s
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Posted 27 days ago