•Remote or Fenton, Missouri, USA
Description Call Handling & SupportDeliver tech support for end-users and clientsAccurately log, categorize, and prioritize support requestsPerform remote and on-site troubleshooting for hardware, software, and network issuesEscalate complex issues to internal teams or external vendors Team Coordination & Leadership: Mentor and guide junior techniciansLead team meetings for knowledge-sharing and task managementMaintain technical documentation and procedural guidesSupport training and onboarding