Qualifications: 5 + years or more of experience demonstrating extensive subject matter expertise supporting and adhering to an ITSM Problem Management processes. Additional experience with other ITSM processes including incident management, change management, reporting and performance analytics, is preferable.Three or more years of knowledge and experience supporting an ITSM software product, preferably ServiceNow.Experience with monitoring tools, (SiteScope, NNM, Splunk, Netbrain, Dynatrace)ITI
