Austin, Texas
•
7d ago
Onsite L1 Support Analyst (Incident, Case Management) Full time Austin, TN or Raleigh, NC Job Description: L1 support Tier 1 support Incident management Ticket triage Case management Issue escalation Root cause analysis SLA adherence / SLA management Knowledge base / SOP documentation Service desk / Help deskL1 support Tier 1 support Incident management Ticket triage Case management Issue escalation Root cause analysis SLA adherence / SLA management Knowledge base / SOP documentation Service des
Easy Apply
Full-time
Depends on Experience