Role: IT Help Desk Support Location: Orlando, Florida, US > Client office: 6545 Corporate Center Blvd., Suite 240 Orlando, FL 32822 Project Description: Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as neededFollow all escalation procedures according to service level agreement - Use remote control tool (Bomgar) to assist end users when neededProvide an accurate record of each call, in incident management tracking tool (Se
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