Help Desk Analyst Jobs in Sterling, VA

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Help Desk Analyst (Tier 1)

Leidos

•

Rockville, Maryland, USA

Full-time

Description Looking for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst (Tier 1). This is an exciting opportunity to use your experience to aid an End User Customer Support program under the Nuclear Regulatory Commission (NRC). In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All assistance is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN (Virtual Privat
Posted 1 day ago | Updated 5 hours ago

Help Desk Analyst

Randstad Digital

•

Arlington, Virginia, USA

Contract

job summary: The Desktop Engineer (Level I) responsibilities are as follows: ? Configure and install various IT hardware and application systems such as desktops, printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security devices, Access control system any other application once given the necessary procedures and authorization. ? Develop installation schedules, prepare and create installation packages. ? Prepare documentation for configuration changes at each site
Posted 10 days ago | Updated 1 hour ago

Helpdesk Analyst - M

Next Step Systems

•

Centreville, Virginia, USA

Full-time

Helpdesk Analyst, Centreville, VA We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and issues and working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required.
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Posted 18 days ago | Updated 13 hours ago

Tier 2-3 Help Desk Analyst - M

Next Step Systems

•

Centreville, Virginia, USA

Full-time

Tier 2-3 Help Desk Analyst, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with going on-site to clients. The Help desk does not typically go on-site; however, we are looking for individuals that are interested in growth. We are hoping this candidate will have enough experience to easily transition into a Client Consultant role within 6 to 9 months of working on the Helpdesk. Thi
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Posted 18 days ago | Updated 13 hours ago

Help Desk Analyst

Robert Half

•

Washington, District of Columbia, USA

Contract

Description This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be preferred for this Help Desk Analyst position. Located in Washington, District of Columbia, the Help Desk Analyst opportunity is a long-term contract / tem
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Posted 13 days ago | Updated 10 hours ago

Help Desk Analyst

DMI

•

Arlington, Virginia, USA

Full-time

About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a
Posted 60+ days ago | Updated 10 hours ago

Help Desk Analyst (Part time 7:30am-11:30am M-F)

DMI

•

Arlington, Virginia, USA

Full-time

About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a
Posted 60+ days ago | Updated 10 hours ago

Help Desk Analyst

Robert Half

•

Remote or Madison, Wisconsin, USA

Full-time

Description We are recruiting for a Wisconsin Help Desk team due to growth! This is a long-term, contract to full time role that starts in May. Ideal role for individuals who prefer to work remote but live in Wisconsin. Responsibilities and key duties: - Provide 100% phone support to over 9000 end users, offering efficient assistance with Level 1 technical issues. - Coordinate closely with our internal team ensuring smooth resolution of technical concerns. - Work effectively to escalate tick
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Posted 14 days ago | Updated 10 hours ago

Helpdesk Analyst

Apexon

•

Remote

Full-time

Role Title: Help Desk Analyst Location: Remote Shift Timings: Help Desk Analyst MUST have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM Weekend shifts: One of the 3 below shifts. 5 AM to 1 PM1 PM to 9 PM9 PM to 5 AMAgents who are slotted to work a shift on Saturday will work the same shift on Sunday. Required Skills: ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow e
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Posted 51 days ago | Updated 17 days ago

Service Desk / Helpdesk Support Analyst ** Remote for California residents **

Amerit Consulting

•

Remote

Contract

Overview: Our client, a mutual benefit corporation and health plan provider, seeks an accomplished Service Desk Support Analyst. Candidate must be authorized to work in USA without requiring sponsorship Location: 4205 Town Center Boulevard, El Dorado Hills, CA 95762 (remote acceptable) Duration: 12 months contract w/ possibility of extension Note: Not looking for Desktop Support professionals. Helpdesk / Service Desk candidates only. Description: The IT Service Desk will deliver Customer E
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Posted 23 hours ago | Updated moments ago

Integrated Service Center Technician, TS/SCI with CI Polygraph Security Clearance Required - R

Next Step Systems

•

Chantilly, Virginia, USA

Full-time

Integrated Service Center Technician, TS/SCI with CI Polygraph Security Clearance Required, Chantilly, VA The Integrated Service Center Technician will provide front line support and act as the primary point of contact for a large government organization with diverse customers. The Integrated Service Center Technicians will provide the highest quality customer care with every interaction. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting ski
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Posted 25 days ago | Updated 13 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

•

Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 21 days ago | Updated 9 hours ago

User Support Help Desk-Onsite at either Reston or Herndon, VA Office

Nexgen Technologies

•

Reston, Virginia, USA

Full-time

(Onsite at either the Reston, VA or Herndon, VA Office) NexGen is currently seeking a User Support Help Desk individual to join our team working on a federal government project. The centralized service desk provides a single point of contact for initial problem reporting of IT related issues. The Support Team averages about 20,000 contacts per year (either by phone or help desk ticket) with approximately 2,000 users supported. The volume can generally be expected to increase whenever new technol
Posted 7 days ago

Helpdesk Specialist

Kavyos Consulting Inc

•

Washington, District of Columbia, USA

Full-time

Required Skills Working knowledge of Windows 10Working knowledge of Microsoft OfficeWorking knowledge of any Ticketing System, Dell Laptops, VoIP PhonesFamiliar with software deployment technologiesAbility to use Office 365 and Sharepoint proficiently and to teach it to new usersAbility to diagnose and troubleshoot issues with BitLocker Encryption on laptopsUnderstanding of conference room audio-visual systems, desktop hardware and software, and technical troubleshooting steps.Understanding of
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Posted 10 days ago

Help Desk Tier I&II

QCI/Quandrant, Inc.

•

Chantilly, Virginia, USA

Full-time

Help Desk Tier I&II Chantilly, VA MUST: Experienced Help Desk Tier I&II 3 - 5 years of Help Desk Tier I&II Support 3 - 5 years of Remote Troubleshooting is required 1+ years working for a Commercial company (Non Govt) or Managed Service Provider (MSP) 2 years experience installing, upgrading, repairing, moving and replacing servers, desktops, laptops and peripherals Remote Management / Monitoring (RMM) applications; Proficient with Autotask, Datto RMM, Datto Backup Systems, Microsoft 365, Son
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Posted 31 days ago

Help Desk-Incident Manager

RightStone, a division of Cornerstone Staffing

•

Herndon, Virginia, USA

Contract

We are looking for a Help Desk-Incident Manager. This Help Desk-Incident Manager is to be in Herndon, VA for a 12-month contract. If you have experience in end-to-end Incident and Problem Resolution for IVS, APPLY NOW! Typical Duties The Incident Manager will take full ownership and accountability for the Incident Management process for the IVS Program within the IT organization, including all IVS-related major incidents that are reported and must be resolved. The Incident Manager interfaces an
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Posted 50 days ago | Updated 1 hour ago

Operations Lead

Amentum

•

Reston, Virginia, USA

Full-time

**This position is contingent upon contract award** Essential Responsibilities The Operations Lead shall provide oversight of Operations activity that provides support to approximately 24 different countries as well as several forward deployed teams.The Operations Lead shall work directly with Contractor management and the Sponsor to identify operational requirements and independently assess the need and identify and develop solutions.Supervise and continually enhance the Continuous Support Pro
Posted 7 hours ago

Help Desk Lead

Zolon Tech Solutions Inc

•

Washington, District of Columbia, USA

Full-time

Client: Zolon Tech Supporting HHS/ACF Title: Help Desk Lead Duration: Direct hire Location: Washington, DC (2 days onsite) Job Description: Zolon is a prime contractor with the Department of Health and Human Services (HHS) to provide Software Development, Maintenance, and Support. This is a 5-year program providing HHS with Application Development, Business Intelligence, Enterprise Resource Planning, and Infrastructure Optimization. We are looking for a Help Desk Lead to support this program.
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Posted 1 day ago

Tier II Helpdesk/Technical Support Specialist

Business Operational Concepts

•

Washington, District of Columbia, USA

Full-time

Description: Business Operational Concepts (BOC) is a recognized leader in providing Technical and Program Management Services, Information Technology, and Support. BOC has enabled their Government and Commercial clients to achieve their organizational initiatives through the application of high quality, innovative, and cost-effective professional services and solutions. We provide a positive working environment, with opportunities for advancement in our growing Federal sector workforce. We o
Posted 7 days ago | Updated 13 hours ago

Assistant Contract Technical Representative (ACTR) - FULLY ONSITE

Mindbank Consulting Group

•

Arlington, Virginia, USA

Contract

Mindbank Consulting Group has an immediate need for an Assistant Contract Technical Representative (ACTR) Help Desk Specialist to provide support to our Navy client. This opportunity is 100% onsite M-F in Arlington, Virginia and REQUIRES and active SECRET CLEARANCE. This is a great position with a smart, hard-working group and solid management team. Assistant Contract Technical Representative (ACTR) Help Desk Specialist Responsibilities: Have you done this type of work before? Provide IT support
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Posted 7 days ago | Updated 3 days ago