We're seeking a talented Help Desk Analyst at Conyers, GA for a hybrid work. Help Desk Analyst Conyers, GA 30013 Hybrid work schedule 12 months contract MUST be Bilingual, Spanish/English Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confe