•Remote or Cary, North Carolina, USA
Job Description: Minimum 12+ years of experience in IT operations and service management. Proven experience in Service Desk and Level 2 Application/Desktop Support. Strong knowledge of ITSM frameworks and tools (e.g., ITIL, ServiceNow, BMC Remedy, SolarWinds, Dynatrace, Datalog). Hands-on experience with Problem, Change, and Request Management. Understanding in managing and resolving Critical Incidents. Familiarity with Enterprise Monitoring tools and practices. Excellent analytical, communicat